Sales Leader

1 week ago

Delhi, Delhi, India RoundGlass Full time

About the Role:

We are seeking a highly experienced Sales Leader to join our team at RoundGlass. As a Sales Leader, you will be responsible for identifying and developing opportunities to strengthen and expand our client base, driving revenue by identifying prospects and long-term partnerships.

Key Responsibilities:

  • Collaborate with the executive team to create and execute effective sales strategies that align with our overall business objectives.
  • Lead, mentor, and inspire the sales team, providing guidance and support to enhance their performance and meet sales targets.
  • Develop and implement a customer service strategy that emphasizes prompt and effective issue resolution, leading to high customer retention rates.
  • Oversee the customer service team, providing guidance and support to ensure excellent service delivery and adherence to established procedures.
  • Define and prioritize the market segments, customer base, and targeted industry verticals; setting a strategic sales roadmap for target markets and ensuring it is aligned with our organization's strategic direction.
  • Create a robust channel network, alliances, and partnerships for selling our products to customers.
  • Manage key business development initiatives, including new customer acquisition and existing relationships with consumers.
  • Collaborate with internal marketing teams to drive a focused approach on sales enablement strategy.
  • Work closely with customers to ensure they are successful using our products and taking regular feedback on product features and improvements, sharing the feedback with internal stakeholders to inform product improvement and efficiency.
  • Collaborate with the finance department to develop and manage the sales department's budget, ensuring resource allocation aligns with business priorities.
  • Stay up-to-date with market trends, customer needs, and competitor activities to identify new opportunities and enhance our company's competitive advantage.

Requirements:

  • Master's degree in Business, Sales & Marketing, or a related field with 18+ years of strong sales and business development experience, preferably in a technology product or solution.
  • Proven experience in sales and customer service management, with a successful track record of achieving sales targets and improving customer satisfaction in SaaS organizations of global scale and repute.
  • Strong leadership and team management skills, with the ability to inspire and motivate teams to perform at their best.
  • Excellent communication, negotiation, and interpersonal abilities to build and maintain strong customer relationships.
  • Analytical mindset with the ability to use data to make informed decisions and drive improvements.
  • Familiarity with CRM software, sales tools, and customer service platforms.
  • Knowledge of the industry's regulations, market trends, and best practices.
  • Strong organizational and time management skills to prioritize tasks effectively.
  • Demonstrated problem-solving and decision-making capabilities.

About RoundGlass:

RoundGlass was built on the vision that wellbeing should be at the very center of our life journey. We are not only reimagining how the world experiences wellbeing, but how companies (like our own) support the wellbeing of their people. We're a group of talented, socially-conscious, gritty, innovators using technology and human energy to create a vibrant wellness ecosystem. Together, we've built an amazing community and we are always looking for people who share our passion.

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