India Customer Success Professional

3 days ago


Bengaluru, Karnataka, India Coohom Full time

Job Overview

We are seeking a highly skilled India Customer Success Consultant to join our team at Coohom. As a key member of our customer success team, you will play a crucial role in driving customer satisfaction and loyalty.

About the Role

This is a unique opportunity to work with international SaaS solutions in the home furnishing industry, primarily in India. You will be responsible for overseeing operations, maintaining daily communication with clients, addressing inquiries, gathering feedback and requirements, and coordinating internal and external resources to deliver exceptional service.

Key Responsibilities

  • Enhance customer engagement and satisfaction through regular communication, client visits, and strategic operational initiatives.
  • Analyze customer needs and provide tailored, professional project implementation plans to guide them towards deeper collaboration and success.
  • Drive contract renewals by identifying potential client needs and offering customized value-added services to maximize their success.
  • Leverage data analysis to monitor key client metrics such as tool usage activity, diagnose issues, evaluate operational effectiveness, and provide targeted solutions to optimize outcomes.
  • Promote product updates and improvements, ensuring smooth product implementation and successful delivery to clients.

Requirements

  • Demonstrate strong logical thinking skills, a strategic mindset, and a results-oriented approach.
  • Show patience, a strong sense of responsibility, excellent customer service awareness, and resilience under pressure.
  • Be a team player who is open to sharing knowledge and ideas.
  • Possess previous experience in customer service or project management.
  • Fluency in English is essential, and occasional travel may be required.

What We Offer

We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience, plus additional benefits and opportunities for career growth.



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