Customer Success Professional
1 week ago
We are seeking a Customer Success Professional to join our team at CloudSEK. In this role, you will be responsible for developing and executing customer engagement strategies to build strong relationships with key stakeholders, including CXOs and CISOs.
About the Role:
- Develop and execute customer engagement strategies to build strong relationships with key stakeholders, including CXOs and CISOs.
- Foster customer champions within client organizations to drive advocacy and referrals.
- Generate and share client-specific quality reports, gathering feedback to continuously improve service delivery.
- Ensure 100% product usage for features subscribed by the customers.
- Maintain accurate records of customer interactions and activities in CRM systems.
Requirements:
- 5+ years of experience in customer success, account management, or a related role in the cybersecurity industry.
- Strong understanding of cybersecurity principles, threat intelligence, and digital risk management.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
- Proven track record of achieving customer success goals and driving revenue growth.
- Ability to work independently and manage multiple accounts simultaneously.
What We Offer:
- A competitive salary of $120,000 per annum.
- A dynamic and collaborative work environment.
- Continuous learning and professional development opportunities.
- A generous benefits package, including flexible working hours, unlimited snacks and drinks, and regular team-building activities.
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