Customer Success Champion
1 day ago
About BiteSpeed
We are a dynamic SaaS startup backed by Sequoia Capital India, with a mission to revolutionize e-commerce marketing, support, and sales.
Our Story
We're on a journey to empower 2500+ e-commerce brands globally across 50+ countries, offering an AI-native Marketing, Support & Sales suite. We've raised $5.5M+, with marquee investors like Kunal Shah, Gaurav Munjal & more supporting us. Learn more about our mission and the story of commerce here -
We've had significant investments from top-tier firms (making it easier for you to stay updated on our progress):
BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge-
Enabler BiteSpeed Raises Funds From Sequoia's Surge, CRED's Kunal Shah, Others-
alert) BiteSpeed raises $275K in seed round led by Whiteboard Capital-
The Role
At BiteSpeed, we believe that customer success is key to keeping our customers for life. To achieve this, our customer success function has been founder-led, with a track record of 200+ 5-star reviews and net negative churn. Now, we want to scale up while focusing on our existing customers. This role involves owning customer onboarding, making them true fans of BiteSpeed, and listening to customer feedback to form a pipeline of customer insights for our product team.
Your Responsibilities
As a Customer Success Champion, your core job is to own our customer relationships, make them successful, and fans of BiteSpeed. You'll provide a delightful onboarding experience, helping them get set up for success. You'll also track product adoption for our customers, ensuring they get maximum value leading to upsells and expansion revenue. Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
What Makes You a Good Fit?
You genuinely care about delivering a service experience that parallels a Michelin star Italian restaurant. You like helping people and making them successful. With 3+ years of experience in B2B customer onboarding, managing customer success & support at a SaaS startup, you have a genuine interest in conversations with people from different backgrounds to learn about their lives.
Compensation Package
Location: Bangalore
Expected CTC: ₹20 LPA (Negotiable based on experience)
Perks & Benefits
Health Insurance Cover and accident coverage for extra cushion and mental peace when rainy days hit us.
Quarterly Offsites: Intense quarter planning sessions, mafia nights, and competitive cricket matches (with trash talking).
Cult Fitness Membership: All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to hit the gym more often.
Personal Development: Sponsored courses, conference tickets, books on a case-to-case basis to ensure constant growth.
Unlimited Leaves: Trust people to make good decisions on when they need a break and for how long. Leave management systems are expensive, but that's a separate discussion.
Salary In Advance: Trust first, by default. Salaries paid out in the first week of the month.
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