Contact Center Team Manager

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll...

Skill - Contact Center Agent Grade-BPO 1/2/3 Location - Bangalore - 1) 1- 3 years of Previous experience in contact center / helpdesk1). 2) Excellent Communication Skills. 3) Excellent listener and empathetic communicator (oral & written) 4) Experience in HR helpdesk would be an added advantage 6) Experience in managing HR transactions with high accuracy,...

Skill - Contact Center Agent Grade - BPO1/2/3/4/5 Location - Bangalore "1)5 -8 years of Previous experience in contact center / helpdesk1). 2) Excellent Communication Skills. 3) Excellent listener and empathetic communicator (oral & written) 4) Experience in HR helpdesk would be an added advantage 6) Experience in managing HR transactions with high...

About HiretekHiretek is a leading organization in the field of Contact Center AI, committed to delivering innovative solutions that transform customer experiences.Job Summary:We are seeking an experienced AI Contact Center Specialist to join our team. As a key member of our engineering team, you will play a critical role in designing, developing, and...

Job Title: Contact Center AI ArchitectAbout the Role: We are seeking an experienced AI Architect to lead the development and implementation of AI-driven solutions for our contact center. As a key member of our team, you will design and architect large-scale AI solutions to improve efficiency, customer satisfaction, and operational performance.Key...

Description : - Cisco Contact Center troubleshooting faults and interfacing with external vendors as well as internal Capgemini engagement representatives.- Gather, Understand and Successfully Translate business requirements into technical specifications.- Ready to work in rotational US Shifts.- Flexible work schedule to handle emergency outage or other...

About Us: Skylux Telelink Private Limited is a company based in Bengaluru that specializes in digital and telecommunications. We aim to provide seamless customer service across channels and support employee growth.About the Job:We are looking for an experienced Genesys Cloud/Connect Engineer to join our team. The successful candidate will be responsible for...

About DiligentDiligent is a global leader in modern governance, empowering over 1 million users and 700,000 board members and leaders with cutting-edge technology to make informed decisions. Our software solutions drive better outcomes, faster.Our MissionWe're on a mission to make the world more sustainable, equitable, and better place. Join our team of...

Bengaluru, India - GSH - 3115919 **Job Description**: - Job DescriptionThis is an offshore role in Bangalore for the Solution architect. The role would be part of the Network Practice team of CIS for Transformation & managed services solutioning **Key Responsibilities**: - Supporting the Sales team in managing and maximizing customer relationships -...

Job Description :- Develop and implement AI-driven solutions for contact centers, focusing on improving efficiency, customer satisfaction, and overall operational performance.- Oversee the development and deployment of AI models and algorithms tailored to specific contact center use cases, such as natural language processing, machine learning, and predictive...

**About us**: Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients. Our founders and team members have industry experience and have held senior positions in a wide...

Job Summary:We are seeking a highly skilled Technical Lead to support the implementation of NICE CXone cloud-based Contact Center. The ideal candidate will have strong technical expertise in contact center solutions, including ACD, skill-based routing, call recording/screen recording, speech analytics, IVR, chat, text email and workforce management (WFM).Key...

We are seeking a skilled Senior VoIP Developer to join our team and maintain VoIP systems and applications. The successful candidate will have experience in Call Processing, Contact Center, WebRTC, Java, Go, Lang, Python, Java, AWS, Dockers, and Microservices. The ideal candidate should also have experience in managing a team of developers and collaborating...

**Job Summary** **Key Responsibilities (**_Specific duties include, but are not limited to;_**)** - Receive research and respond to member and customer inquiries, regarding membership, single sale orders, subscriptions, society membership, services, benefits, and status. - Process membership renewals and provide information to members as requested. - Manage...

Job Title: AI Solutions Architect for Enhanced Contact Center OperationsAbout the Role:We are seeking an experienced AI Solutions Architect to lead the development and implementation of AI-driven solutions for our contact center operations. As a key member of our team, you will be responsible for designing and architecting large-scale AI solutions that...

We are seeking a highly skilled Technical Lead to join our team at Ecolab, supporting the implementation of NICE CXone cloud-based Contact Center solutions. This role will involve leading the technical delivery of these solutions, working closely with customers to gather business needs and articulate them into detailed requirements.Responsibilities:Serve as...

About the roleAs the Director of Contact Center Technology, you will be responsible for defining and implementing the technology strategy for transforming our contact center operations and customer experience. You will work closely with senior leaders, business stakeholders, and technology teams to align the vision, roadmap, and execution of our digital...

About UsHiretek is a leading innovator in the field of cloud-based contact center solutions, and we're seeking an exceptional Senior Cloud Contact Center AI Specialist to join our team.Job OverviewThe successful candidate will be responsible for providing expert-level support and guidance on Google Cloud's Contact Center AI (CCAI) products and solutions,...

About the role As the Director of Contact Center Technology, you will be responsible for defining and implementing the technology strategy for transforming our contact center operations and customer experience. You will work closely with senior leaders, business stakeholders, and technology teams to align the vision, roadmap, and execution of our digital...

About the role As the Director of Contact Center Technology, you will be responsible for defining and implementing the technology strategy for transforming our contact center operations and customer experience. You will work closely with senior leaders, business stakeholders, and technology teams to align the vision, roadmap, and execution of our digital...