AI Architect for Contact Center Innovation

4 weeks ago


Bengaluru, Karnataka, India Han Digital Solution (P) Ltd Full time

Job Title: Contact Center AI Architect

About the Role: We are seeking an experienced AI Architect to lead the development and implementation of AI-driven solutions for our contact center. As a key member of our team, you will design and architect large-scale AI solutions to improve efficiency, customer satisfaction, and operational performance.

Key Responsibilities:

  • Oversight of AI model and algorithm development for specific contact center use cases, including natural language processing, machine learning, and predictive analytics.
  • Collaboration with business stakeholders, data scientists, and engineers to understand contact center requirements and translate them into effective AI solutions.
  • Evaluation and recommendation of AI tools, technologies, and frameworks to enhance contact center capabilities and drive innovation.
  • Ensure the scalability, reliability, and security of AI solutions to meet growing business demands and protect sensitive customer data.
  • Providing technical guidance and mentorship to junior team members to foster their professional development and knowledge of AI technologies.
  • Staying up-to-date with the latest advancements in AI and contact center technologies to continuously improve solutions and drive innovation.

Requirements:

  • 13-19 years of experience in AI and machine learning, with a strong focus on contact center applications.
  • Deep understanding of AI technologies, including natural language processing, machine learning, and deep learning.
  • Proven track record of designing and architecting large-scale AI solutions.
  • Experience with contact center technologies and platforms.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to lead and collaborate effectively with cross-functional teams.

Preferred Qualifications:

  • Experience with cloud platforms (e.g., AWS, Azure, GCP) and their AI services.
  • Knowledge of data engineering and data pipelines.
  • Experience with contact center analytics and reporting tools.
  • Contributions to open-source AI projects.


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