Senior Cloud Contact Center and Salesforce Developer
2 days ago
Diligent is a global leader in modern governance, empowering over 1 million users and 700,000 board members and leaders with cutting-edge technology to make informed decisions. Our software solutions drive better outcomes, faster.
Our MissionWe're on a mission to make the world more sustainable, equitable, and better place. Join our team of passionate, smart, and creative individuals who share this vision.
Job SummaryWe're seeking an experienced Cloud Contact Center and Salesforce Developer to join our Business Technology (BT) group. As a key member of our team, you'll play a vital role in administering, optimizing, and automating our cloud contact center and cloud softphones using RingCentral CXOne and Salesforce Service Cloud.
Main Responsibilities:- Administer and optimize cloud contact center features, including omnichannel routing, workforce optimization, quality management, reporting, and analytics.
- Develop and integrate custom objects, relationships, and fields in Salesforce Service Cloud.
- Collaborate with cross-functional teams and stakeholders to understand business objectives and provide technical solutions.
- Manage integrations between Salesforce and other applications.
- Set up and administer contact center features, ensuring optimal configuration for customer service and minimal disruptions.
- Proven experience as a Salesforce Developer with a focus on Service Cloud customization and development.
- Strong understanding of customer service processes and best practices.
- Experience administering and integrating Salesforce and other applications.
- NICE/RingCentral CXOne cloud contact center and RingCentral MVP softphone administration experience.
- Bachelor's degree in engineering, CS, or IT-related field preferred.
- 5+ years of experience in contact center administration and Salesforce administration and development.
- Certifications Preferred: Salesforce Admin.
- A dynamic work environment that fosters creativity and innovation.
- Competitive salary range: $120,000 - $180,000 per year, depending on location and experience.
- Global career opportunities and professional growth.
- A comprehensive benefits package, including health insurance, retirement plan, and generous time-off policy.
- A diverse and inclusive workplace culture that values diversity, equity, and inclusion.
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Bengaluru, Karnataka, India Diligent Full timeAbout the OpportunityWe are seeking a highly skilled Technical Specialist to join our Business Technology group at Diligent. This role will focus on administering and developing cloud contact center solutions using RingCentral CXOne, as well as integrating with Salesforce Service Cloud.
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