Senior Cloud Contact Center AI Specialist

14 hours ago


Bengaluru, Karnataka, India Hiretek Full time

About Us

Hiretek is a leading innovator in the field of cloud-based contact center solutions, and we're seeking an exceptional Senior Cloud Contact Center AI Specialist to join our team.

Job Overview

The successful candidate will be responsible for providing expert-level support and guidance on Google Cloud's Contact Center AI (CCAI) products and solutions, ensuring seamless integration and deployment for our clients. This role requires a deep understanding of CCAI architecture, as well as excellent communication and problem-solving skills.

Key Responsibilities:

  • Expertise in Google Cloud CCAI Products: Develop and maintain in-depth knowledge of Google Cloud's CCAI products and solutions, including Virtual Agents, Insights, and Dialog Flow framework.
  • Troubleshooting and Support: Act as the primary point of contact for technical issues related to CCAI products, identifying root causes and providing effective resolutions.
  • Consulting and Expertise: Collaborate with internal stakeholders to provide consultative services, helping them navigate technical deployment obstacles and improve overall Google Cloud experience.
  • Technical Skills and Qualifications: Possess a solid understanding of TCP/IP concepts, Unix/Linux administration, and client-server protocols. Familiarity with APIs, including Speech-to-Text and Vision APIs, is essential.

Compensation and Benefits

We offer a competitive salary of $140,000 per year, commensurate with experience, plus a comprehensive benefits package, including health insurance, retirement savings plan, and generous paid time off.

What We Offer

In addition to a challenging and rewarding work environment, Hiretek provides opportunities for professional growth, flexible work arrangements, and a collaborative team culture.



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