Contact Center Solutions Architect

Bengaluru, India - GSH - 3115919 **Job Description**: - Job DescriptionThis is an offshore role in Bangalore for the Solution architect. The role would be part of the Network Practice team of CIS for Transformation & managed services solutioning **Key Responsibilities**: - Supporting the Sales team in managing and maximizing customer relationships -...

**Join our Team**: **About this opportunity**: The Solutions Architect level of resource will play a critical role in defining, developing, and designing new functionality, services, and solutions for the Contract Centre Ecosystem. Based on Customer demand and to ensure that the solution end user and customer experience solutions can often require...

Job Title: AI Solutions Architect for Enhanced Contact Center OperationsAbout the Role:We are seeking an experienced AI Solutions Architect to lead the development and implementation of AI-driven solutions for our contact center operations. As a key member of our team, you will be responsible for designing and architecting large-scale AI solutions that...

Job Title: Contact Center AI ArchitectAbout the Role: We are seeking an experienced AI Architect to lead the development and implementation of AI-driven solutions for our contact center. As a key member of our team, you will design and architect large-scale AI solutions to improve efficiency, customer satisfaction, and operational performance.Key...

Skill - Contact Center Agent Grade-BPO 1/2/3 Location - Bangalore - 1) 1- 3 years of Previous experience in contact center / helpdesk1). 2) Excellent Communication Skills. 3) Excellent listener and empathetic communicator (oral & written) 4) Experience in HR helpdesk would be an added advantage 6) Experience in managing HR transactions with high accuracy,...

Skill - Contact Center Agent Grade - BPO1/2/3/4/5 Location - Bangalore "1)5 -8 years of Previous experience in contact center / helpdesk1). 2) Excellent Communication Skills. 3) Excellent listener and empathetic communicator (oral & written) 4) Experience in HR helpdesk would be an added advantage 6) Experience in managing HR transactions with high...

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll...

About Us: Skylux Telelink Private Limited is a company based in Bengaluru that specializes in digital and telecommunications. We aim to provide seamless customer service across channels and support employee growth.About the Job:We are looking for an experienced Genesys Cloud/Connect Engineer to join our team. The successful candidate will be responsible for...

We are seeking a highly skilled Technical Lead to join our team at Ecolab, supporting the implementation of NICE CXone cloud-based Contact Center solutions. This role will involve leading the technical delivery of these solutions, working closely with customers to gather business needs and articulate them into detailed requirements.Responsibilities:Serve as...

About the roleAs the Director of Contact Center Technology, you will be responsible for defining and implementing the technology strategy for transforming our contact center operations and customer experience. You will work closely with senior leaders, business stakeholders, and technology teams to align the vision, roadmap, and execution of our digital...

About the role As the Director of Contact Center Technology, you will be responsible for defining and implementing the technology strategy for transforming our contact center operations and customer experience. You will work closely with senior leaders, business stakeholders, and technology teams to align the vision, roadmap, and execution of our digital...

About the role As the Director of Contact Center Technology, you will be responsible for defining and implementing the technology strategy for transforming our contact center operations and customer experience. You will work closely with senior leaders, business stakeholders, and technology teams to align the vision, roadmap, and execution of our digital...

**Company Overview:**Hiretek is a leading provider of innovative solutions for the contact center industry.**Salary:** The estimated salary for this role is $85,000 - $110,000 per annum, depending on location and experience.**Job Description:**We are seeking an experienced Contact Center AI Solutions Specialist to join our team. As a key member of our team,...

Contact Center Manager Position at Shobiz Experiential Communications Pvt LtdAbout the Role:We are seeking an experienced Contact Center Manager to join our team at Shobiz Experiential Communications Pvt Ltd. As a Contact Center Manager, you will be responsible for ensuring a professional and service-oriented work environment by monitoring employee...

We are seeking a dynamic Contact Centre Solutions Architect to create innovative, client-centric solutions for clients. This role encompasses two key responsibilities:Responding to RFIs and RFPs – Crafting compelling, client-focused solutions that address business challenges and deliver measurable outcomes.Developing New Offerings – Continuously...

**Job Summary** **Key Responsibilities (**_Specific duties include, but are not limited to;_**)** - Receive research and respond to member and customer inquiries, regarding membership, single sale orders, subscriptions, society membership, services, benefits, and status. - Process membership renewals and provide information to members as requested. - Manage...

Description : - Cisco Contact Center troubleshooting faults and interfacing with external vendors as well as internal Capgemini engagement representatives.- Gather, Understand and Successfully Translate business requirements into technical specifications.- Ready to work in rotational US Shifts.- Flexible work schedule to handle emergency outage or other...

Position: AWS Architect - Data Engineering Location: Bangalore, Pune, Kolkata, NCR, Mumbai, Chennai Experience: 8+ years to 15 years Relevant Experience: 5+ Years in AWS Services/ 6+ Years in Data Engineering and Experience with Solution Designing(mandatory). **Salary**: 32 LPA to 40 LPA Deadline: Immediate joining (0-30 days) Role: Manager/Senior...

About DiligentDiligent is a global leader in modern governance, empowering over 1 million users and 700,000 board members and leaders with cutting-edge technology to make informed decisions. Our software solutions drive better outcomes, faster.Our MissionWe're on a mission to make the world more sustainable, equitable, and better place. Join our team of...

**Location**: Bangalore, India Solution Architect (SA) is an experienced engineer that takes part in sales activity in India**.** The Solution Architect leads all technical activities in the sales process with full project and solution responsibility from the opportunity phase until it is ready to be handed over to the post sale phase. The Solution...