Solution Architect- Contact Center

Job Title: Contact Center AI ArchitectAbout the Role: We are seeking an experienced AI Architect to lead the development and implementation of AI-driven solutions for our contact center. As a key member of our team, you will design and architect large-scale AI solutions to improve efficiency, customer satisfaction, and operational performance.Key...

**Join our Team**: **About this opportunity**: The Solutions Architect level of resource will play a critical role in defining, developing, and designing new functionality, services, and solutions for the Contract Centre Ecosystem. Based on Customer demand and to ensure that the solution end user and customer experience solutions can often require...

**About us**: Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients. Our founders and team members have industry experience and have held senior positions in a wide...

Job Description :- Develop and implement AI-driven solutions for contact centers, focusing on improving efficiency, customer satisfaction, and overall operational performance.- Oversee the development and deployment of AI models and algorithms tailored to specific contact center use cases, such as natural language processing, machine learning, and predictive...

Skill - Contact Center Agent Grade-BPO 1/2/3 Location - Bangalore - 1) 1- 3 years of Previous experience in contact center / helpdesk1). 2) Excellent Communication Skills. 3) Excellent listener and empathetic communicator (oral & written) 4) Experience in HR helpdesk would be an added advantage 6) Experience in managing HR transactions with high accuracy,...

Skill - Contact Center Agent Grade - BPO1/2/3/4/5 Location - Bangalore "1)5 -8 years of Previous experience in contact center / helpdesk1). 2) Excellent Communication Skills. 3) Excellent listener and empathetic communicator (oral & written) 4) Experience in HR helpdesk would be an added advantage 6) Experience in managing HR transactions with high...

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll...

We are seeking a highly skilled Technical Lead to join our team at Ecolab, supporting the implementation of NICE CXone cloud-based Contact Center solutions. This role will involve leading the technical delivery of these solutions, working closely with customers to gather business needs and articulate them into detailed requirements.Responsibilities:Serve as...

About the roleAs the Director of Contact Center Technology, you will be responsible for defining and implementing the technology strategy for transforming our contact center operations and customer experience. You will work closely with senior leaders, business stakeholders, and technology teams to align the vision, roadmap, and execution of our digital...

About the role As the Director of Contact Center Technology, you will be responsible for defining and implementing the technology strategy for transforming our contact center operations and customer experience. You will work closely with senior leaders, business stakeholders, and technology teams to align the vision, roadmap, and execution of our digital...

About the role As the Director of Contact Center Technology, you will be responsible for defining and implementing the technology strategy for transforming our contact center operations and customer experience. You will work closely with senior leaders, business stakeholders, and technology teams to align the vision, roadmap, and execution of our digital...

**Company Overview:**Hiretek is a leading provider of innovative solutions for the contact center industry.**Salary:** The estimated salary for this role is $85,000 - $110,000 per annum, depending on location and experience.**Job Description:**We are seeking an experienced Contact Center AI Solutions Specialist to join our team. As a key member of our team,...

About HiretekHiretek is a leading organization in the field of Contact Center AI, committed to delivering innovative solutions that transform customer experiences.Job Summary:We are seeking an experienced AI Contact Center Specialist to join our team. As a key member of our engineering team, you will play a critical role in designing, developing, and...

Job Details:Role: Genesys Cloud ArchitectExperience: 3 to 12 YearsLocation: Pan IndiaJob Type: PermanentResponsibilities:Design and architect Genesys Cloud solutions based on business requirements and technical considerations.Collaborate with stakeholders, including business analysts, developers, and infrastructure teams, to understand project objectives and...

Contact Center Manager Position at Shobiz Experiential Communications Pvt LtdAbout the Role:We are seeking an experienced Contact Center Manager to join our team at Shobiz Experiential Communications Pvt Ltd. As a Contact Center Manager, you will be responsible for ensuring a professional and service-oriented work environment by monitoring employee...

We are seeking a dynamic Contact Centre Solutions Architect to create innovative, client-centric solutions for clients. This role encompasses two key responsibilities:Responding to RFIs and RFPs – Crafting compelling, client-focused solutions that address business challenges and deliver measurable outcomes.Developing New Offerings – Continuously...

Description : - Cisco Contact Center troubleshooting faults and interfacing with external vendors as well as internal Capgemini engagement representatives.- Gather, Understand and Successfully Translate business requirements into technical specifications.- Ready to work in rotational US Shifts.- Flexible work schedule to handle emergency outage or other...

Job Summary:We are seeking a highly skilled Technical Lead to support the implementation of NICE CXone cloud-based Contact Center. The ideal candidate will have strong technical expertise in contact center solutions, including ACD, skill-based routing, call recording/screen recording, speech analytics, IVR, chat, text email and workforce management (WFM).Key...

**Location**: Bangalore, India Solution Architect (SA) is an experienced engineer that takes part in sales activity in India**.** The Solution Architect leads all technical activities in the sales process with full project and solution responsibility from the opportunity phase until it is ready to be handed over to the post sale phase. The Solution...

About DiligentDiligent is a global leader in modern governance, empowering over 1 million users and 700,000 board members and leaders with cutting-edge technology to make informed decisions. Our software solutions drive better outcomes, faster.Our MissionWe're on a mission to make the world more sustainable, equitable, and better place. Join our team of...