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AI Solutions Architect for Enhanced Contact Center Operations
1 day ago
About the Role:
We are seeking an experienced AI Solutions Architect to lead the development and implementation of AI-driven solutions for our contact center operations. As a key member of our team, you will be responsible for designing and architecting large-scale AI solutions that improve efficiency, customer satisfaction, and overall operational performance.
About You:
To succeed in this role, you should have at least 13-19 years of experience in AI and machine learning, with a strong focus on contact center applications. Your expertise should include natural language processing, machine learning, and deep learning. You should also have a proven track record of designing and architecting large-scale AI solutions, as well as experience with contact center technologies and platforms.
Key Responsibilities:
- Design and develop AI models and algorithms tailored to specific contact center use cases
- Collaborate with business stakeholders, data scientists, and engineers to understand contact center requirements and translate them into effective AI solutions
- Evaluate and recommend AI tools, technologies, and frameworks to enhance contact center capabilities and drive innovation
- Ensure the scalability, reliability, and security of AI solutions to meet growing business demands and protect sensitive customer data
- Provide technical guidance and mentorship to junior team members to foster their professional development and knowledge of AI technologies
Requirements:
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to lead and collaborate effectively with cross-functional teams
- Experience with cloud platforms (e.g., AWS, Azure, GCP) and their AI services
- Knowledge of data engineering and data pipelines
- Experience with contact center analytics and reporting tools
- Contributions to open-source AI projects
What We Offer:
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience. Our company, Han Digital Solution (P) Ltd, is committed to providing a dynamic work environment that fosters growth, innovation, and collaboration. If you are a motivated and experienced AI professional looking to take your career to the next level, we encourage you to apply.
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