Cloud Contact Center Solutions Expert

11 hours ago


Bengaluru, Karnataka, India SKYLUX TELELINK PRIVATE LIMITED Full time

About Us: Skylux Telelink Private Limited is a company based in Bengaluru that specializes in digital and telecommunications. We aim to provide seamless customer service across channels and support employee growth.

About the Job:

We are looking for an experienced Genesys Cloud/Connect Engineer to join our team. The successful candidate will be responsible for designing and implementing solutions for Genesys Cloud CX or Genesys Connect, or any other Cloud/Premise Contact Center solutions.

Key Responsibilities:

  • Design and implement solutions for Genesys Cloud CX or Genesys Connect, or any other Cloud/Premise Contact Center solutions.
  • Configure and maintain IVRs, call flows, secure flows, dialer, survey, WFM configuration, quality management, and CRM integration.
  • Develop chatbot, webchat, and voicebot solutions and integrate them with other systems.
  • Configure Genesys PureConnect environment with CIC Server, media server/gateway installation, configuration, timely patch upgradation, and migration.
  • Configure PureCloud environment like virtual edge and bridge server configurations.
  • Provide work estimation for projects and manage timelines effectively.
  • Provide technical support to customers, resolve issues, and maintain service level agreements (SLAs).
  • Stay updated with the latest technologies, trends, and techniques in the contact center industry.

Requirements:

  • 5+ years of experience in Genesys Cloud CX or Genesys Connect or any other Cloud/Premise Contact Center solutions.
  • Strong knowledge and experience in IVRs, call flows, secure flows, dialer, survey, WFM configuration, quality management, and CRM integration.
  • Excellent work estimation and project management skills.
  • Any cloud certification is a plus.
  • Genesys Cloud Demo (Presales engineering) experience is a plus.

Estimated Salary: ₹25,00,000 - ₹40,00,000 per annum



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