Cloud Contact Center Solutions Expert
11 hours ago
About Us: Skylux Telelink Private Limited is a company based in Bengaluru that specializes in digital and telecommunications. We aim to provide seamless customer service across channels and support employee growth.
About the Job:
We are looking for an experienced Genesys Cloud/Connect Engineer to join our team. The successful candidate will be responsible for designing and implementing solutions for Genesys Cloud CX or Genesys Connect, or any other Cloud/Premise Contact Center solutions.
Key Responsibilities:
- Design and implement solutions for Genesys Cloud CX or Genesys Connect, or any other Cloud/Premise Contact Center solutions.
- Configure and maintain IVRs, call flows, secure flows, dialer, survey, WFM configuration, quality management, and CRM integration.
- Develop chatbot, webchat, and voicebot solutions and integrate them with other systems.
- Configure Genesys PureConnect environment with CIC Server, media server/gateway installation, configuration, timely patch upgradation, and migration.
- Configure PureCloud environment like virtual edge and bridge server configurations.
- Provide work estimation for projects and manage timelines effectively.
- Provide technical support to customers, resolve issues, and maintain service level agreements (SLAs).
- Stay updated with the latest technologies, trends, and techniques in the contact center industry.
Requirements:
- 5+ years of experience in Genesys Cloud CX or Genesys Connect or any other Cloud/Premise Contact Center solutions.
- Strong knowledge and experience in IVRs, call flows, secure flows, dialer, survey, WFM configuration, quality management, and CRM integration.
- Excellent work estimation and project management skills.
- Any cloud certification is a plus.
- Genesys Cloud Demo (Presales engineering) experience is a plus.
Estimated Salary: ₹25,00,000 - ₹40,00,000 per annum
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