Senior International Seller Growth Manager
4 weeks ago
About the Role
We are seeking a seasoned and inspirational program/project manager to join our Seller Delight & Growth (SDG) team at ADCI HYD 13 SEZ. As a Senior International Seller Growth Manager, you will be responsible for managing process excellence and account manager excellence work streams in a central function.
The mission of the Central function in SDG is to design and improve programs/initiatives. You will own solving AM team's issues, scaling processes, and initiating future-looking projects. You will interface with business leaders across the team and drive projects to improve Sales team efficiency and the skill set of account managers.
The ideal candidate will have high-level ownership, understand the key levers to drive business growth, and partner effectively with multiple stakeholders at all levels. Knowledge of SQL and Quicksight development is a plus.
Key Responsibilities
- Establish partnerships with internal sales teams, conducting deep dives and surveys on AM team's working and identifying areas of friction and automation opportunity.
- Iterate and innovate mechanisms; standardize and optimize for scale and deploy the mechanisms across marketplaces.
- Define strategy and requirements for account management team's process improvement, development, and training, and drive change management.
- Drive adoption of internal tools across teams and facilitate new content creation by working with local SMEs.
- Partner with L&D teams/external agencies to rollout trainings & certification to improve AM skill-set (negotiations/objection handling/Persuasion skills).
- Develop mechanisms to monitor performance, use data to provide insights to business leaders, and effectively represent the function in various forums (WBRs/MBRs/QBRs etc.).
- Takes data-driven decisions to prioritize strategic initiatives, focus areas, etc.
- Develop weekly metrics to track critical inputs and outputs and report out in weekly business reviews and regular flash reports to senior management.
Requirements
- 3+ years of sales or account management experience.
- Experience analyzing data and best practices to assess performance drivers.
- Experience of project/program management.
Preferred Qualifications
- Experience analyzing key open issues and resolution metrics for each of the managed accounts.
- Experience of building L&D and skill evaluation resources.
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