Senior International Seller Growth Manager
4 days ago
Are you passionate about driving innovation and delivering exceptional service to Amazon's Selling Partners? At Amazon International Seller Services, our mission is to empower Sellers to succeed on Amazon. We're a global team that works with sellers from every country, offering a unique opportunity to gain diverse experience and a worldwide perspective.
We're seeking a seasoned and inspirational program/project manager to lead process excellence and account manager excellence work streams in our central function. The ideal candidate will own solving AM team's issues, scaling processes, and initiating future-looking projects. You'll interface with business leaders across the team and drive projects to improve Sales team efficiency and account managers' skill sets.
The successful candidate will thrive in an ambiguous environment, think big to build/contribute to multi-year business strategies, influence and work with multiple internal teams, and develop processes and mechanisms that are scalable. High ownership, understanding of key levers to drive business growth, and effective partnership with multiple stakeholders at all levels are essential.
Key Responsibilities:
- Establish partnerships with internal sales teams, conduct deep dives and surveys on AM team's work, and identify areas of friction and automation opportunities.
- Iterate and innovate mechanisms, standardize and optimize for scale, and deploy mechanisms across marketplaces.
- Define strategy and requirements for account management team's process improvement, development, and training, and drive change management.
- Drive adoption of internal tools across teams and facilitate new content creation by working with local SMEs.
- Partner with L&D teams/external agencies to rollout trainings and certification to improve AM skill sets.
- Develop mechanisms to monitor performance, use data to provide insights to business leaders, and effectively represent the function in various forums.
- Takes data-driven decisions to prioritize strategic initiatives, focus areas, etc.
- Develop weekly metrics to track critical inputs and outputs and report out in weekly business reviews and regular flash reports to senior management.
BASIC QUALIFICATIONS:
- 3+ years of sales or account management experience.
- Experience analyzing data and best practices to assess performance drivers.
- Experience of project/program management.
PREFERRED QUALIFICATIONS:
- Experience analyzing key open issues and resolution metrics for each of the managed accounts.
- Experience of building L&D and skill evaluation resources.
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