Customer Relationship Management Professional

5 days ago


Mumbai, Maharashtra, India chemmanur international holidays and resorts Full time

We are seeking an experienced Customer Relationship Management Professional to join our Chemmanur International Holidays and Resorts team. This role will involve handling a team of customer-facing representatives, ensuring they have the necessary skills and knowledge to provide exceptional customer experiences.

The ideal candidate will have a minimum of 5-7 years of experience in a similar role and a degree from a renowned university. They will be responsible for building and maintaining strong relationships with existing customers, escalating issues, and improving customer satisfaction.

In this role, you will work closely with our sales, marketing, and customer service teams to ensure a seamless customer experience. You will also be responsible for analyzing customer data to identify trends and areas for improvement, and developing strategies to increase customer engagement and loyalty.

Key responsibilities include:

  • Building and maintaining strong relationships with existing customers
  • Escalating customer issues and developing solutions
  • Improving customer satisfaction and loyalty
  • Analyzing customer data to identify trends and areas for improvement
  • Developing strategies to increase customer engagement and loyalty


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