Customer Relationship Manager

2 weeks ago


Mumbai, Maharashtra, India Paradigm Realty Full time
Job Description

Company Overview

At Paradigm Realty, we strive to set the standard for quality, innovation, and timely delivery in the Real Estate industry. With over 1600 homes delivered and six premium projects under our belt, our company continues to expand its portfolio and create modern yet timeless aesthetics.

Job Overview

We are seeking a highly skilled CRM Executive to join our team in Mumbai. As a key member of our sales team, you will be responsible for leveraging CRM software for data analysis and reporting, developing and implementing sales strategies, and ensuring exceptional customer satisfaction.

Key Responsibilities

  • Develop and implement effective sales strategies to enhance customer engagement and sales performance.
  • Manage and maintain strong relationships with customers through regular communication and provide a unique post-sale experience.
  • Record, update, and follow up on CRM database, ensuring data accuracy and consistency.
  • Assist customers with queries related to legal, registration, banking, and other areas.
  • Ensure compliance with company processes and procedures, and identify and report discrepancies to management.
  • Prepare reports on a daily, weekly, quarterly, and monthly basis.
  • Recruit, train, manage, and develop the CRM team.
  • Handle customer escalations and ensure satisfactory closures.


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