Customer Relationship Manager
2 weeks ago
At Illusion Aligners, we're committed to delivering exceptional customer experiences through our team of expert dentists, orthodontists, and certified dental technicians. Our focus on personalized customer service and cutting-edge technology sets us apart in the industry.
The Role
As a key member of our team, you'll be responsible for:
- Building strong, lasting relationships with our clients through proactive support and regular sharing of best practices, insights, and product knowledge.
- Collaborating with our sales team to ensure seamless onboarding of new customers.
- Identifying opportunities throughout the customer lifecycle to drive customer satisfaction and revenue growth.
- Ensuring high levels of customer retention and loyalty.
- Developing and maintaining in-depth product expertise, providing training and ongoing support as needed.
- Providing valuable feedback and advocacy on customer pain points to internal teams.
- Handling inbound inquiries and requests with professionalism and attention to detail.
- Resolving customer issues and concerns, ensuring exceptional customer satisfaction.
- Working closely with internal teams to ensure efficient and accurate order processing and delivery.
- Elevating customer feedback and concerns as needed.
Ideal Candidate
- You have at least 1 year of experience in Corporate Social Responsibility/CSR or Customer Service, preferably in the Industrial and Healthcare & Lifesciences industry.
- Experience in a similar field would be a significant advantage.
- You possess excellent interpersonal, written, and verbal communication skills.
- You're a skilled networker and relationship builder.
- You're comfortable working with numerical data and possess strong analytical skills.
- You're meticulous and deliver high-quality work.
What We Offer
- Join a market leader in the Manufacturing sector.
- Opportunity to work with a company that has a proven track record of success.
- A leadership role with opportunities for growth and development.
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