Customer Engagement and Relationship Development Manager

4 weeks ago


Mumbai, Maharashtra, India chemmanur international holidays and resorts Full time

Key Responsibilities:

  • Manage customer relationships, ensuring a positive experience with our services.
  • Collaborate with internal teams to address customer needs and provide effective solutions.
  • Develop and implement process flows to track customer interactions and escalate issues when necessary.
  • Present key business indicators and CRM dashboard insights to management using Excel and PPT skills.

Requirements:

  • Graduate or Postgraduate degree from a renowned university.
  • Minimum 5-7 years of experience in customer-facing roles.
  • Excellent communication and interpersonal skills.

At Chemmanur International Holidays and Resorts, we prioritize building strong relationships with our customers.

We are seeking a skilled Customer Relationship and Team Performance Manager to join our team and help us achieve our goals.

As a key member of our team, you will be responsible for:

  1. Developing and maintaining strong relationships with our customers.
  2. Collaborating with internal teams to ensure seamless customer service.
  3. Tracking and escalating customer issues in a timely manner.
  4. Presenting key insights and CRM dashboard analytics to management.

Our ideal candidate will possess:

  • Strong communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • High level of organizational and time management skills.

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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