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Customer Relationship Manager

2 months ago

Mumbai, Maharashtra, India Paradigm Realty Full time
Paradigm Realty Opportunity

We are seeking a seasoned Customer Relationship Manager to join our team in Mumbai. This full-time, mid-level position offers the ideal candidate the chance to leverage their experience in customer relationship management to drive sales growth.

The role involves utilizing CRM software for data analysis and reporting, as well as developing and implementing sales strategies that enhance client engagement and sales performance.

Key responsibilities include:

  • Maintaining strong relationships with customers through regular communication and providing exceptional post-sale experiences
  • Recording, updating, and following up on CRM database entries to ensure accuracy and consistency
  • Monitoring project progress and ensuring documentation is accurate and complete
  • Providing top-notch customer service by addressing queries related to legal, registration, banking, and more
  • Ensuring compliance with company processes and procedures, and identifying and reporting discrepancies to management
  • Preparing reports on a daily, weekly, quarterly, and monthly basis

To succeed in this role, you will need:

  • Proficiency in customer relationship management, with experience in CRM software proficiency
  • Strong reporting and analytics capabilities to drive data-driven decision-making
  • Exceptional data analysis skills to interpret consumer behavior and optimize sales
  • Excellent communication skills to effectively engage clients and internal teams
  • A problem-solving attitude to navigate complex client interactions and provide solutions
  • Keen attention to detail to ensure accuracy and consistency in client data and reports

The ideal candidate will have 4-6 years of experience in customer relationship management and a proven track record of driving sales growth.

This opportunity comes with a competitive salary of ₹25,00,000 - ₹35,00,000 per annum, depending on experience.