Customer Relationship Manager for Foreign Exchange Operations
4 days ago
We are seeking a highly skilled Customer Relationship Manager to join our team in India. The successful candidate will be responsible for ensuring high levels of customer satisfaction and integrity in foreign exchange operations.
Main Responsibilities:- Establish Strong Client Relationships: Build and maintain strong relationships with custody clients, providing them with a single point of contact for all matters related to FX services.
- FX Booking Management: Manage FX booking for custody clients in coordination with DBS T&M.
- Client Support and Documentation: Assist clients with documentation associated with FX processing, including FC-GPR/FC-TRS reporting, to meet regulatory requirements.
- Custody Circulars and Market Updates: Prepare and disseminate custody circulars on market developments, operational changes, regulatory updates, and securities industry news.
- High Service Levels: Achieve consistently high performance service levels for major clients.
- Regulatory Compliance: Liaise with SEBI, RBI, and Depositories to stay up-to-date on changes and updates to operational procedures.
- Client Satisfaction: Achieve high satisfaction ratings in client due-diligence visits, surveys, and market surveys.
- Revenue Growth: Support the Custody Product Owner and Head, Custody in revenue-engineering activities.
- Experience: 3-5 years in FX operations for Graduates/Post Graduates or 2 years in managing client's One-Off Transactions and documentation associated with FX processing and FC-GPR/FC-TRS reporting.
- Education: Good university degree or equivalent in Business Administration, Financial Accounting, Science, Engineering, or equivalent with some financial/banking experience preferred.
- Skills: Problem-solving, management, leadership skills, customer/business focus, teamwork & collaboration, change/innovative skills, good market and regulatory knowledge of FX transactions including Foreign Investment regulations/FEMA, KYC of Funds.
We offer a competitive salary of ₹800000 per annum, along with opportunities for growth and development within a dynamic and inclusive work environment. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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