Customer Relationship

4 days ago


Mumbai, Maharashtra, India Lodha Ventures Full time
Job Description

Lodha Ventures seeks a highly skilled Customer Relationship & Grievance Manager to provide exceptional support and assistance to our channel partners. This role is responsible for ensuring seamless experiences for our channel partners, addressing their inquiries, resolving issues, and providing them with necessary tools and resources to thrive in their partnership with our company.

Key responsibilities include:

  • Serving as the primary point of contact for channel partners, responding promptly and professionally to their inquiries via various channels (phone, email, chat, etc.).
  • Providing technical support and troubleshooting assistance for any issues or concerns raised by channel partners regarding our systems, software applications, tools, and resources.
  • Collaborating with internal teams, such as Finance, Sales, Operations, to escalate and resolve complex technical issues that require additional expertise or resources.
  • Assisting channel partners with onboarding processes, including account setup, access to online platforms, and training on company tools and resources.

The ideal candidate will possess excellent communication skills, both written and verbal, and be able to work collaboratively within a team and independently with minimal supervision. A strong focus on customer satisfaction and delivering exceptional service is essential.



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