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Customer Relationship Advocate

1 month ago

Navi Mumbai, Maharashtra, India Nap Chief Full time
Job Summary

We are seeking a highly skilled Customer Success Associate to join our Direct-to-Consumer (D2C) team at Nap Chief - Trijosh Fashion Pvt. Ltd.

Key Responsibilities:
  • Customer Support Excellence: Serve as the primary point of contact for customers across various channels, ensuring a seamless and positive shopping experience.
  • Sales Recovery & Cart Abandonment: Engage with customers who have abandoned their carts, guiding them through the checkout process to recover potential sales.
  • Ticket & Delivery Management: Handle customer support tickets, manage inquiries, and track orders to ensure timely and accurate delivery.
  • Relationship Building: Build and maintain strong, lasting relationships with customers by understanding their needs and ensuring they feel valued.
  • Loyalty & Retention: Drive customer retention through exceptional service and personalized interactions, fostering long-term brand loyalty.
  • Problem Resolution: Address customer issues with a creative and positive approach, ensuring customer satisfaction and trust.
  • Feedback & Insights Collection: Gather customer feedback via calls and surveys, using insights to help improve products, services, and overall customer experience.
  • CRM & Data Management: Utilize CRM tools to keep track of customer interactions, ensuring organized and efficient service management.
  • Clear & Empathetic Communication: Provide clear, professional, and empathetic communication, maintaining a positive brand image across all touchpoints.
  • Adaptable & Proactive Support: Flexibly support various customer needs, ensuring smooth operations and contributing to team success.
Requirements:
  • Excellent verbal and written communication skills
  • Experience in customer support via calls, chats, emails, and social media platforms
  • Familiarity with CRM tools and customer data management
  • Proven track record in customer relationship building and sales recovery
  • Strong problem-solving skills and a positive attitude
  • Ability to manage multiple tasks and priorities effectively
  • A passion for customer service and delivering exceptional experiences

The estimated salary range for this position is $45,000 - $60,000 per annum, depending on experience and qualifications.