Customer Relationship Manager

5 days ago


Mumbai, Maharashtra, India Lodha Ventures Full time
About the Role

At Lodha Ventures, we're looking for a highly skilled Customer Relationship Manager to join our team. As a key member of our partnerships team, you'll be responsible for providing exceptional support and assistance to our channel partners, including real estate agents, brokers, and other affiliated professionals.

Your main objective will be to ensure a seamless experience for our channel partners, addressing their inquiries, resolving issues, and providing them with the necessary tools and resources to thrive in their partnership with our company.

We estimate that the salary for this role is around $80,000 per year, depending on experience and location.

Key Responsibilities:

  • Serve as the primary point of contact for channel partners, responding promptly and professionally to their inquiries via various channels (phone, email, chat, etc.).
  • Provide technical support and troubleshooting assistance for any issues or concerns raised by channel partners regarding our systems, software applications, tools, and resources.
  • Collaborate with internal teams, such as Finance, Sales, Operations, to escalate and resolve complex technical issues that require additional expertise or resources.
  • Assist channel partners with onboarding processes, including account setup, access to online platforms, and training on company tools and resources.
  • Monitor and track the progress of partner inquiries and requests, ensuring timely follow-up and resolution while maintaining accurate records in the helpdesk system.
  • Proactively communicate updates, product releases, and important information to channel partners, keeping them informed about relevant changes within the company.

Requirements:

  • Bachelor's degree in Business Administration, Real Estate, or a related field.
  • Advanced proficiency in MS Excel, including data analysis, formulas, pivot tables, and macros.
  • Proven experience in a customer service or helpdesk role, preferably within the real estate industry or a similar sales-oriented environment.


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