Customer Success Relationship Manager

24 hours ago


Mumbai, Maharashtra, India Cloud Counselage Pvt Ltd Full time

Job Overview:

We are seeking a skilled Customer Success Relationship Manager to join our team at Cloud Counselage Pvt Ltd.

The successful candidate will be responsible for managing client relationships, understanding their needs, and ensuring they gain maximum value from our products and services.

This role involves proactive engagement, troubleshooting, and collaborating across teams to support client objectives and drive renewals.

Key Responsibilities:

  • Client Relationship Management: Serve as the primary point of contact for clients, building and nurturing strong relationships to understand and meet their needs
  • Onboarding & Training: Guide new clients through the onboarding process, providing necessary training and resources to ensure product adoption and satisfaction
  • Customer Success Strategy: Develop and implement success plans for clients, aligning with their business goals and KPIs, and tracking their progress over time
  • Proactive Communication: Regularly communicate with clients to provide updates, gather feedback, and address any issues or concerns promptly
  • Upsell & Cross-sell: Identify opportunities to expand client accounts through upselling or cross-selling additional services or products that would add value
  • Renewals & Retention: Manage renewal processes, working to ensure high retention rates and proactively addressing potential churn
  • Collaboration: Work closely with internal teams (e.g., Product, Sales, Support) to escalate issues and ensure the delivery of client solutions
  • Data & Reporting: Analyze client usage data, satisfaction metrics, and other insights to identify trends and inform proactive engagement strategies

Requirements:

  • Bachelor's Degree in Business, Marketing, Communications, or a related field
  • 3+ years of experience in customer success, account management, or a similar client-facing role
  • Strong communication and interpersonal skills, with the ability to build trust and rapport with clients
  • Proficiency in CRM software (e.g., Salesforce, HubSpot) and data analysis tools
  • Problem-solving skills and a proactive, client-centered approach

Benefits:

  • Estimated salary: $80,000 - $110,000 per year, depending on experience
  • Competitive benefits package, including health insurance, retirement plan, and paid time off
  • Opportunities for professional development and career growth
  • A collaborative and dynamic work environment

Company Overview:

Cloud Counselage Pvt Ltd is a leading provider of innovative solutions for businesses. Our mission is to deliver exceptional value to our clients through our products and services.



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