Customer Success Manager Role

3 weeks ago


Mumbai, Maharashtra, India Skit Full time

About Us



Skit.ai is a leading Conversational AI company empowering collection agencies and creditors to automate collection conversations and accelerate revenue recovery.



Our suite of multichannel solutions—featuring voice, text, email, and chat in both English and Spanish, powered by Generative AI—interacts with consumers via their preferred channel, elevating consumer experiences and consequently boosting recoveries.



We have received several awards and recognitions, including BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW.



We are headquartered in Bangalore and New York City, NY.



Job Title: Customer Success Manager

Location: Mumbai

Work Type: Full-time

Role Summary:

As a Customer Success Manager at Skit.ai, you will play a pivotal role in ensuring the success and satisfaction of our clients in the Indian market.



You will be responsible for building strong relationships with customers, driving product adoption, and maximizing customer lifetime value.



Key Responsibilities:

Onboarding and Training:


  • Successfully onboard new customers, ensuring they are equipped to effectively utilize Skit.ai's products and services.
  • Provide comprehensive training and support to maximize product adoption.


Account Management:


  • Manage a portfolio of customers, building strong relationships and acting as a trusted advisor.
  • Proactively identify opportunities to expand customer accounts through upsells and cross-sells.


Customer Support:


  • Provide timely and effective technical support to customers, resolving issues and ensuring their satisfaction.


Customer Success Metrics:


  • Track and analyze key customer success metrics to identify areas for improvement and optimize customer experience.


Product Feedback:


  • Gather and provide valuable feedback from customers to the product and development teams, helping to drive product innovation and alignment with customer needs.


Customer Advocacy:


  • Serve as a customer advocate within the organization, ensuring that customer needs and feedback are prioritized.


Qualifications:


  • Bachelor's degree or equivalent experience.
  • 6-8 years of experience in customer success, account management, or a related field.
  • Proven track record of building and maintaining strong customer relationships.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Experience working with SaaS products or AI/ML technologies is a plus.
  • Fluency in Hindi (in addition to English) is preferred.



  • Mumbai, Maharashtra, India Mercell Full time

    Job DescriptionAt Mercell, we're revolutionizing public procurement by making it accessible and effortless for everyone involved.We're looking for a Customer Success Manager to join our team. As a CSM, you will be part of the Customer Success team, responsible for delivering value to our customers by engaging in a consistent, sustainable, and scalable way...


  • Mumbai, Maharashtra, India Twixor Full time

    Twixor is seeking a skilled Customer Success Manager to join our team. This role is responsible for establishing a trusted advisor relationship with customers and owning the value roadmap for their success.Key responsibilities include setting the groundwork for customer success through onboarding, product implementations, and adoption plans. The ideal...


  • Mumbai, Maharashtra, India Red Hat India Private Limited Full time

    About the Role:The Customer Success Executive is a key member of our team, responsible for ensuring our customers achieve success with our products and platforms. This role involves developing success plans, leading technical engagements, and collaborating with internal and external teams to remove technical, process, and program blockers.Key...


  • Mumbai, Maharashtra, India Mercell Full time

    Unlock Business Potential with MercellAt Mercell, we're revolutionizing public procurement, making it accessible and effortless for everyone involved. Our vision is a world where public buyers and visionary suppliers collaborate seamlessly to drive growth and innovation.About the RoleAs a Customer Success Manager at Mercell, you'll be part of our dynamic...


  • Mumbai, Maharashtra, India SAP Full time

    SAP Customer Success Manager Job DescriptionWe are seeking a skilled Customer Success Manager to join our team at SAP. In this role, you will be responsible for guiding customers through their business journey with our solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products.Key ResponsibilitiesWork...


  • Mumbai, Maharashtra, India Cisco Full time

    About the RoleCisco is reshaping its Customer Experience (CX) Operating Model to deliver more personalized, proactive, and predictive interactions. As a key player in this journey, you will focus on value creation for customers across the whole portfolio of products, software, and services.As a Customer Success Manager, you will help customers improve the...


  • Mumbai, Maharashtra, India Gamut HR Solutions Full time

    Job Title: Customer Success Manager Overview:We are seeking an experienced Customer Success Manager to join our team at Gamut HR Solutions. As a key member of our implementation team, you will be responsible for ensuring the successful deployment of our solutions to clients. Key Responsibilities:Collaborate with internal implementation/operations teams to...


  • Mumbai, Maharashtra, India Edwizo Full time

    About the Role:We're looking for a skilled CRM & Customer Success professional to join our team at Edwizo. The ideal candidate will have experience in CRM, customer success, or engagement roles, preferably in subscription-based models or start-ups.Key Responsibilities:CRM & Customer Success: Develop and implement effective CRM strategies to drive...


  • Mumbai, Maharashtra, India AVEVA Full time

    About AVEVAAVEVA is a global leader in industrial software, delivering cutting-edge solutions to enterprises worldwide. Our mission is to help customers achieve their business goals through the efficient use of our technology.About the RoleWe are seeking a driven and confident Customer Success Manager to join our team in India. The successful candidate will...


  • Mumbai, Maharashtra, India One Point Six Technologies Pvt Ltd Full time

    We are seeking a skilled Customer Success Manager to join our team at One Point Six Technologies Pvt Ltd. The ideal candidate will possess a strong drive for results and be able to maintain customer relationships, onboard and train users, and upsell to minimize churn.The Customer Success Manager will be responsible for analyzing customer data to improve...


  • Mumbai, Maharashtra, India Jio Haptik Full time

    Unlock Business Potential with HaptikWe're on the lookout for a seasoned professional to join our Customer Success Team. As a key member of our team, you'll work closely with clients to help them achieve their business goals and drive success metrics.Key Responsibilities:Act as a trusted business advisor to clients, providing guidance on achieving their...


  • Mumbai, Maharashtra, India Jio Haptik Full time

    About the RoleHaptik is seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for working closely with enterprise clients to help them achieve their business goals.You will have the opportunity to work with a variety of clients from top corporates, to fast-growing...


  • Mumbai, Maharashtra, India AVEVA Full time

    A Global Leader in Industrial SoftwareAVEVA is a cutting-edge software company that empowers thousands of enterprises to deliver life-critical solutions efficiently and sustainably.Join Our TeamAbout UsAs a global leader in industrial software, we've been recognized for our commitment to diversity, equity, and inclusion. Our innovative approach has earned us...


  • Mumbai, Maharashtra, India AWS India - Haryana Full time

    Job Description:The Customer Solution Manager role at AWS India - Haryana is a key position that requires a strategic thinker with excellent customer-facing skills. This individual will be responsible for driving cloud migration and modernization programs across various enterprises, ensuring seamless execution and delivery of successful IT transformation...


  • Mumbai, Maharashtra, India UpGuard Full time

    Unlock Your PotentialUpGuard is on a mission to protect the world's data. We're seeking a skilled Cybersecurity Solutions Consultant to join our team and help our customers achieve their goals. As a key member of our Customer Success team, you will be responsible for onboarding and enabling our customers to get the most out of UpGuard. You will work closely...


  • Mumbai, Maharashtra, India Spotify Full time

    About the RoleIn this leadership position, you will oversee the India Customer Success Management team, working closely with the Regional Head of Customer Success Management, APAC. Your responsibilities will include collaborating with Sales Directors, creating strategy, and driving execution for world-class customer service for top brands and agencies. You...


  • Mumbai, Maharashtra, India Eazy ERP Technologies Pvt Ltd Full time

    About Us: Step into a world of growth and innovation at Eazy ERP Technologies Pvt Ltd. We're on the hunt for a Customer Success Manager who can drive organic growth and elevate our expansion efforts. As a Customer Success Manager, you will play a pivotal role in shaping our client relationships, ensuring seamless onboarding, and fostering a culture of...


  • Mumbai, Maharashtra, India Mercell Full time

    At Mercell, customer success is our top priority. We're seeking an accomplished Customer Success Manager to join our team and drive value for our customers in the private sector.Customer Success Manager Role Overview:The Customer Success Manager will be responsible for establishing and maintaining strong, trusted relationships with our customers in the...


  • Mumbai, Maharashtra, India Jio Haptik Full time

    Unlock Business Potential with HaptikHaptik, a leading Conversational AI company, is seeking a skilled Customer Success Manager to join our team. As a key member of our Customer Success Team, you will work closely with enterprise clients to help them achieve their business goals.Key Responsibilities:Manage client relationships and expectationsTrack bot...


  • Mumbai, Maharashtra, India Zeca Tech Full time

    Customer Success Executive RoleZeca Tech is seeking a highly skilled Customer Success Executive to join our team. As a key member of our customer-facing team, you will play a critical role in ensuring customer satisfaction, retention, and growth.Key Responsibilities:Build and Maintain Relationships: Foster strong relationships with customers to understand...