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Customer Success Manager, Interakt

1 month ago

Mumbai, Maharashtra, India Haptik Full time

At Haptik, we're on a mission to revolutionize conversational commerce. As a Business Advisor for Client Success, you'll play a crucial role in helping our clients achieve their business goals. Your expertise will be instrumental in managing client relationships, expectations, and success metrics.

We're looking for a dynamic individual who can work closely with our clients to drive business growth. If you're passionate about customer experience and have a knack for data-driven decision-making, we'd love to hear from you.

Key Responsibilities:

  • Manage client relationships and expectations
  • Track bot performance and drive metrics like CSAT, NPS, Adoption, and Usage
  • Analyze customer data to improve the end-user experience
  • Work closely with cross-functional teams to drive business growth

Requirements:

  • 1+ years of experience in Customer Success in SaaS
  • Exceptional communication and presentation skills
  • Analytical and data-driven with ability to work with multiple stakeholders
  • Demonstration of good product and consumer thinking during his/her career

We're a fun and exciting start-up culture that empowers our people to make a huge impact. If you're passionate about conversational commerce and want to be part of a dynamic team, apply now