Customer Success and CRM Manager
1 month ago
Key Responsibilities:
Customer Success: We are looking for a skilled Customer Success professional to join our team at Edwizo. The ideal candidate will have experience in CRM, customer success, or engagement roles, preferably in subscription-based models or start-ups.
Key Requirements:
- Technical Skills: The candidate should be proficient with CRM tools (e.g., Web engage, Mo engage, clever tap etc) and setting up automations/workflows.
- Data-Driven: Strong analytical skills to interpret data and develop actionable strategies.
- Communication: Excellent verbal and written skills to create targeted messaging for customer segments.
- Problem-Solving: A customer-first approach with strong problem-solving abilities.
- Collaboration: Team player, able to work cross-functionally in a fast-paced environment.
- Adaptability: Thrives in start-up settings with a proactive mindset.
Location: This role is based in Malad West, Mumbai.
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