Customer Success Placement

2 weeks ago


Mumbai, Maharashtra, India Cloud Counselage Pvt Ltd Full time

Job Overview

We are seeking a highly motivated and organized Customer Success Intern to join our team at Cloud Counselage. This role involves onboarding new customers, resolving issues, and building strong relationships.

About the Role

  • Customer Onboarding & Support: Assist new customers in getting started with our platform, ensuring effective use, and developing strong relationships by understanding customer needs and offering tailored solutions.
  • Issue Resolution: Resolve customer issues promptly through our platform and Freshdesk, collaborating with support teams.
  • Data-Driven Insights: Analyze customer data to identify trends and opportunities for improving service.
  • Collaboration with Teams: Work with Marketing, Support teams to meet customer needs and share feedback. Collect feedback and share insights to improve products and services.
  • Documentation: Maintain accurate records of customer interactions and success metrics.
  • FAQ Management: Collaborate with the FAQ team to create and update FAQs based on common customer questions and issues to enhance their experience.

Why Join Us?

By working at Cloud Counselage, you will have the opportunity to contribute to our vision of providing employment and career opportunities for millions of job-ready interns, freshers, and professionals in our Industry Academia Community (IAC).

Salary Range: ₹25,000 - ₹35,000 per month.


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