Strategic Customer Success Manager

1 month ago


Mumbai, Maharashtra, India NielsenIQ Full time

Job Summary

NielsenIQ is seeking a highly skilled and experienced Strategic Customer Success Manager to join our team. In this role, you will be responsible for building and maintaining strong relationships with our customers, understanding their business needs, and developing strategic plans to drive growth and success.

Key Responsibilities

  • Develop and execute strategic plans to drive customer growth and success
  • Build and maintain strong relationships with customers, understanding their business needs and pain points
  • Collaborate with cross-functional teams to develop and implement customer-centric solutions
  • Identify and pursue new business opportunities and partnerships
  • Develop and maintain a deep understanding of customer business objectives and priorities
  • Work closely with sales teams to develop and execute joint business plans
  • Identify and prioritize opportunities for growth and expansion
  • Develop and maintain a deep understanding of customer needs and preferences
  • Collaborate with internal teams to develop and implement customer-centric solutions

Requirements

  • 10-15 years of experience in FMCG, service, or retail industry
  • Strong customer focus and proactiveness
  • Excellent influencing, persuading, and project management skills
  • Ability to connect and link insights to customer business
  • Strong presentation skills, logical thinking, and strong command on Excel
  • Effective writing skills

About NielsenIQ

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow.

Our Commitment to Diversity, Equity, and Inclusion

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.



  • Mumbai, Maharashtra, India Oracle Full time

    Job OverviewWe are seeking a highly skilled Strategic Customer Success Manager to join our team at Oracle. This is a unique opportunity to work with key customers, drive their success, and enhance revenue streams.


  • Mumbai, Maharashtra, India NielsenIQ Full time

    Job DescriptionAt NielsenIQ, we seek a highly skilled Associate Director to contribute to analysis that resolves specific customer concerns.This role serves as a bridge between the Commercial team, Quality Assurance, Operations, Engineering, and Data Science teams with regards to customer requirements on business and insights. It also seeks to provide...


  • Mumbai, Maharashtra, India Zycus Full time

    We are seeking a seasoned Vice President of Professional Services/Implementation to lead our team and drive end-to-end SaaS product delivery, oversee project management, and ensure successful implementation of our Source to Pay solutions.Key Responsibilities:Champion Customer Success: Own a portfolio of high-impact customer accounts, driving strategic...


  • Mumbai, Maharashtra, India NielsenIQ Full time

    Company OverviewNielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide.We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and...


  • Mumbai, Maharashtra, India Jio Haptik Full time

    Job Description:We are seeking a skilled Customer Success Manager to join our team at Jio Haptik. As a key member of our customer success team, you will be responsible for working closely with enterprise clients to help them achieve their business goals.Key Responsibilities:Manage client relationships and expectations to drive business growth and...


  • Mumbai, Maharashtra, India AVEVA Full time

    A Global Leader in Industrial SoftwareAVEVA is a cutting-edge software company that empowers thousands of enterprises to deliver life-critical solutions efficiently and sustainably.Join Our TeamAbout UsAs a global leader in industrial software, we've been recognized for our commitment to diversity, equity, and inclusion. Our innovative approach has earned us...


  • Mumbai, Maharashtra, India NielsenIQ Full time

    Job DescriptionAs a key member of our customer success team, you will play a vital role in driving business growth through strategic consulting and customer engagement.Job HighlightsAt NielsenIQ, you will have the opportunity to autonomously contribute to analysis that resolves specific customer concerns.This role serves as a bridge between the commercial...


  • Mumbai, Maharashtra, India AWS India - Haryana Full time

    Job Description:The Customer Solution Manager role at AWS India - Haryana is a key position that requires a strategic thinker with excellent customer-facing skills. This individual will be responsible for driving cloud migration and modernization programs across various enterprises, ensuring seamless execution and delivery of successful IT transformation...


  • Mumbai, Maharashtra, India UpGuard Full time

    Unlock Your PotentialUpGuard is on a mission to protect the world's data. We're seeking a skilled Cybersecurity Solutions Consultant to join our team and help our customers achieve their goals. As a key member of our Customer Success team, you will be responsible for onboarding and enabling our customers to get the most out of UpGuard. You will work closely...


  • Mumbai, Maharashtra, India Sinch Full time

    Customer Success Manager - Enterprise SolutionsSinch, a global leader in Communication Platforms as a Service (CPaaS), is seeking a seasoned Customer Success Manager to join our team. As a key member of our Enterprise Solutions group, you will be responsible for driving customer growth and engagement across our global client base.Key Responsibilities:Develop...


  • Mumbai, Maharashtra, India Cisco Full time

    About the RoleCisco's Customer Experience (CX) team is seeking a talented Customer Success Manager to join our exciting transformation. As a key player in this journey, you will focus on value creation for customers across our portfolio of products, software, and services.ResponsibilitiesDrive software utilization and value realization, leading to customer...


  • Mumbai, Maharashtra, India Twixor Full time

    Twixor is seeking a skilled Customer Success Manager to join our team. This role is responsible for establishing a trusted advisor relationship with customers and owning the value roadmap for their success.Key responsibilities include setting the groundwork for customer success through onboarding, product implementations, and adoption plans. The ideal...


  • Mumbai, Maharashtra, India Spotify Full time

    About the RoleWe are seeking a highly experienced and skilled Customer Success Manager to lead our India Ads business. As a key member of our Sales team, you will be responsible for driving revenue growth and delivering exceptional customer experiences.Key ResponsibilitiesCollaborate with the Regional Head of Customer Success Management, APAC, to develop and...


  • Mumbai, Maharashtra, India AVEVA Full time

    AVEVA: A Leader in Industrial SoftwareWe're seeking a skilled Customer Success Manager II to join our team. As a global leader in industrial software, AVEVA empowers enterprises to deliver essential goods and services safely, efficiently, and sustainably.This role requires a curious and collaborative individual who thrives in a fast-paced environment. If...


  • Mumbai, Maharashtra, India SAP Full time

    SAP Customer Success Manager Job DescriptionWe are seeking a skilled Customer Success Manager to join our team at SAP. In this role, you will be responsible for guiding customers through their business journey with our solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products.Key ResponsibilitiesWork...


  • Mumbai, Maharashtra, India AVEVA Full time

    Aveva, a global leader in industrial software, is seeking a driven and confident Customer Success Manager.We are looking for a skilled professional to manage existing accounts, ensure customer success, and provide value to our clients through proactive engagements.ResponsibilitiesOnboardingEstablish strong relationships, educate customers on Aveva resources...


  • Mumbai, Maharashtra, India Haptik Full time

    Unlock your potential as a key player in our Customer Success Team at Haptik, a leading Conversational Commerce platform. We're on the lookout for a dynamic individual to join our team and help our clients achieve their business goals.What will you do every day?As a Customer Success Manager, you'll work closely with our clients to understand their needs and...


  • Mumbai, Maharashtra, India Red Hat India Private Limited Full time

    About the Role:The Customer Success Executive is a key member of our team, responsible for ensuring our customers achieve success with our products and platforms. This role involves developing success plans, leading technical engagements, and collaborating with internal and external teams to remove technical, process, and program blockers.Key...


  • Mumbai, Maharashtra, India Elixia Tech Full time

    Job DescriptionElixia Tech is seeking a seasoned professional to drive customer success and sales growth in the logistics and supply chain digitalization space. The ideal candidate will possess extensive knowledge of logistics, transportation, and supply chain management, with a proven track record in sales, business development, or customer success...


  • Mumbai, Maharashtra, India Apport Software Solutions Private Limited Full time

    About the RoleWe are seeking a skilled Customer Success Advocate to join our team at Apport Software Solutions Private Limited. As a key member of our sales acceleration commerce suite, you will play a vital role in empowering businesses to convert conversations into sales on customer-first channels like WhatsApp.As a Customer Success Advocate, you will be...