Strategic Customer Success Manager
1 month ago
Job Summary
NielsenIQ is seeking a highly skilled and experienced Strategic Customer Success Manager to join our team. In this role, you will be responsible for building and maintaining strong relationships with our customers, understanding their business needs, and developing strategic plans to drive growth and success.
Key Responsibilities
- Develop and execute strategic plans to drive customer growth and success
- Build and maintain strong relationships with customers, understanding their business needs and pain points
- Collaborate with cross-functional teams to develop and implement customer-centric solutions
- Identify and pursue new business opportunities and partnerships
- Develop and maintain a deep understanding of customer business objectives and priorities
- Work closely with sales teams to develop and execute joint business plans
- Identify and prioritize opportunities for growth and expansion
- Develop and maintain a deep understanding of customer needs and preferences
- Collaborate with internal teams to develop and implement customer-centric solutions
Requirements
- 10-15 years of experience in FMCG, service, or retail industry
- Strong customer focus and proactiveness
- Excellent influencing, persuading, and project management skills
- Ability to connect and link insights to customer business
- Strong presentation skills, logical thinking, and strong command on Excel
- Effective writing skills
About NielsenIQ
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow.
Our Commitment to Diversity, Equity, and Inclusion
NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.
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