Customer Success Manager

4 weeks ago

Mumbai, Maharashtra, India Sinch Full time
Customer Success Manager - Enterprise Solutions

Sinch, a global leader in Communication Platforms as a Service (CPaaS), is seeking a seasoned Customer Success Manager to join our team. As a key member of our Enterprise Solutions group, you will be responsible for driving customer growth and engagement across our global client base.

Key Responsibilities:

  • Develop and execute customer success strategies to drive revenue growth and customer satisfaction.
  • Build and maintain strong relationships with key stakeholders within customer organizations.
  • Act as a trusted advisor, advocating for customer needs within Sinch to drive continuous improvement and product enhancements.
  • Collaborate with cross-functional teams to identify and develop new business opportunities.
  • Monitor customer health metrics and proactively address any issues to ensure customer satisfaction and retention.

Requirements:

  • 8-10 years of relevant work experience in Customer Success or a related field.
  • Strong analytical and problem-solving skills, with the ability to think critically and strategically.
  • Excellent communication and presentation skills, with the ability to effectively communicate with both internal and external stakeholders.
  • Proven track record of driving customer growth and engagement, with a strong understanding of customer success metrics and KPIs.
  • Ability to work in a fast-paced, dynamic environment, with a strong focus on customer satisfaction and retention.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development, with a focus on customer success and business development.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • Access to cutting-edge technology and tools, with a focus on customer success and business development.

About Sinch:

Sinch is a global leader in Communication Platforms as a Service (CPaaS), providing innovative solutions for mobile customer engagement and communication. With a strong focus on customer success and business development, we are committed to driving growth and engagement across our global client base.

Why Join Us:

At Sinch, we are passionate about delivering exceptional customer experiences and driving business growth through innovative solutions and strategic partnerships. If you are a motivated and results-driven professional with a passion for customer success and business development, we encourage you to apply for this exciting opportunity.

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