Customer Success Manager
4 weeks ago
We are seeking a skilled Customer Success Manager to join our team at Jio Haptik. As a key member of our customer success team, you will be responsible for working closely with enterprise clients to help them achieve their business goals.
Key Responsibilities:
- Manage client relationships and expectations to drive business growth and success.
- Analyze customer data to improve the end-user experience and drive metrics like customer satisfaction, adoption, and usage.
- Work closely with cross-functional teams, internal and external, to drive business objectives and goals.
- Develop and execute strategies to upsell and renew existing clients, increasing revenue per client.
- Help drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
Requirements:
- 5-6 years of experience in Account Management/Client handling profiles.
- Exceptional communication skills, both oral and written, coupled with excellent listening skills.
- Analytical and data-driven with the ability to deal with multiple stakeholders.
- Demonstration of good product and consumer thinking during his/her career.
About Jio Haptik:
- We are a leading Conversational AI company, disrupting a massive, growing AI market.
- Our team is passionate about solving problems and making a huge impact.
- We empower our people to think and innovate freely, with a strong focus on company values like ownership, perseverance, communication, impact, curiosity, courage, agility, and selflessness.
- A fun and exciting start-up culture that drives innovation and growth.
- Opportunities to work with a diverse and talented team of professionals.
- Professional development and growth opportunities to help you achieve your career goals.
We are looking for a highly motivated and results-driven individual who is passionate about customer success and has a strong track record of driving business growth and success. If you are a team player with excellent communication and analytical skills, and are looking for a challenging and rewarding career opportunity, we encourage you to apply.
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