Global Customer Success Manager II

1 week ago


Mumbai, Maharashtra, India AVEVA Full time

AVEVA: A Leader in Industrial Software

We're seeking a skilled Customer Success Manager II to join our team. As a global leader in industrial software, AVEVA empowers enterprises to deliver essential goods and services safely, efficiently, and sustainably.

This role requires a curious and collaborative individual who thrives in a fast-paced environment. If you're passionate about making a significant impact through technology, we invite you to learn more about our company.

Our Customer Success Manager will be responsible for driving the success of our customers, including Fortune 100 companies. They will build strong relationships, become a trusted advisor, and service customer needs efficiently.

Key responsibilities include:

  • Managing a portfolio of strategic customer accounts
  • Building and maintaining strong customer relationships
  • Understanding customer goals, initiatives, and value realization
  • Driving customer success and expansion opportunities
  • Service customer needs in an efficient and seamless manner
  • Driving improvements in AVEVA processes and policies

Requirements:

  • Strong communication and presentation skills
  • Experience in leading staff and managing multiple priorities
  • Ability to travel globally and work with cross-functional teams
  • Strong relationship management and organizational skills
  • Experience with project and program management methodology
  • Foreign language proficiency a plus

Support and Measures of Success:

  • A clear mandate and authority to make decisions
  • Appropriate training and resources
  • Guidance and mentoring from leadership
  • Customer Satisfaction Score
  • Customer Success Plan Creation & Execution
  • Customer Scorecard Progress & Rating

We offer a dynamic work environment, opportunities for growth, and a chance to make a significant impact in the industrial software industry. If you're a driven and confident individual with a passion for customer success, we encourage you to apply.



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