Customer Relationship Manager

4 days ago


Mumbai, Maharashtra, India 2coms Full time
Job Title: Customer Relationship Manager

We are seeking dynamic professionals to join our team at 2coms as a Customer Relationship Manager.

About the Role

This is an exciting opportunity for individuals who possess excellent communication skills and are able to build strong relationships with clients. As a Customer Relationship Manager, you will be responsible for reaching out to potential customers, introducing our products/services, and generating leads. This role requires good communication skills, a positive attitude, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Lead Generation: Conduct inbound and outbound calls to potential customers from provided leads.
  • Sales and Marketing: Introduce and explain our products/services to prospects, highlighting their benefits and features.
  • Account Management: Gather and document customer information accurately, ensuring that all details are up-to-date and complete.
  • Customer Support: Answer incoming calls from customers and address their inquiries, providing solutions to their problems.
  • TARGETS: Achieve daily/weekly/monthly targets for lead generation and sales, contributing to the growth of our business.
Requirements

To succeed in this role, you should have the following qualifications:

  • Age: Between 18-32 years old.
  • Communication Skills: Excellent verbal communication skills, with the ability to articulate complex ideas clearly.
  • Persuasion and Interpersonal Skills: Strong interpersonal and persuasive skills, with the ability to build rapport with clients and colleagues.
  • Previous Experience: Previous experience in telemarketing or customer service is a plus, but not essential.
  • Teamwork and Adaptability: Ability to work independently and as part of a team, adapting to changing circumstances and priorities.
  • Computer Skills: Basic computer skills, including proficiency in Microsoft Office and other relevant software.
  • Goal-Oriented: Goal-oriented and self-motivated, with a desire to succeed in a fast-paced environment.
  • Shift Work: Willingness to work shifts, including evenings and weekends, if required.
Benefits

We offer a competitive salary package, including:

  • Salary: ₹16,000 - ₹26,000 per month (depending on experience).
  • Direct Company Payroll: A stable and secure employment arrangement, with direct payment from our company.
  • PF and ESIC: Participation in Provident Fund and Employees' State Insurance Corporation schemes, as per company policy.
  • Medical Benefits: Access to comprehensive medical benefits, as per company policy.
  • Day Shift: Opportunity to work a standard day shift, with flexible hours.


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