Customer Experience Advocate
7 days ago
We are seeking a skilled Customer Experience Advocate to join our team at Cloud Counselage Pvt Ltd. As a Customer Experience Advocate, you will play a key role in managing and enhancing the overall customer experience by providing personalized support, addressing inquiries, and implementing customer feedback to improve service offerings.
Responsibilities- Customer Advocacy: Act as a liaison between customers and internal teams, ensuring customer feedback and needs are communicated and addressed effectively.
- Personalized Support: Provide exceptional, personalized support through various channels (phone, email, chat) to resolve customer issues and inquiries.
- Experience Improvement: Identify customer pain points and collaborate with the Product, Marketing, and Operations teams to implement solutions and improve the customer journey.
- Customer Feedback Management: Regularly gather, analyze, and report on customer feedback to identify trends, inform improvements, and measure customer satisfaction.
- Proactive Engagement: Anticipate customer needs and proactively reach out with relevant information, solutions, or product updates.
- Training & Education: Educate customers on new features, services, and best practices to optimize their experience with our products.
- Data & Insights: Use CRM tools to manage customer information and track interactions, generating reports on experience metrics, service issues, and customer health.
- Bachelor's Degree in Business, Marketing, Communications, or a related field.
- 2+ years of experience in customer service, customer experience, or a similar role.
- Exceptional verbal and written communication skills, with a focus on empathy and customer-centric service.
- Proficiency with CRM software (e.g., Zendesk, Salesforce) and data analysis tools.
- Strong problem-solving abilities and a proactive approach to service.
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, plus benefits including opportunities for professional development and career growth, a collaborative and dynamic work environment, and a comprehensive benefits package.
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Senior Advocate
5 hours ago
Mumbai, Maharashtra, India Rathina Maravarman Advocate & Legal Consultants Full timeAbout the OpportunityWe are seeking a highly skilled and experienced Senior Advocate to join our team as a DRT Specialist.Job DescriptionThe successful candidate will have extensive experience in practicing law, particularly in the Debt Recovery Tribunals (DRT) and other related courts. They will be responsible for appearing in court, drafting legal...
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Customer Success Advocate
4 weeks ago
Mumbai, Maharashtra, India Apport Software Solutions Private Limited Full timeAbout the RoleWe are seeking a skilled Customer Success Advocate to join our team at Apport Software Solutions Private Limited. As a key member of our sales acceleration commerce suite, you will play a vital role in empowering businesses to convert conversations into sales on customer-first channels like WhatsApp.As a Customer Success Advocate, you will be...
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Key Customer Advocate
5 days ago
Mumbai, Maharashtra, India FatakPay Digital Pvt. Ltd. Full timeAbout the RoleWe are looking for a skilled professional to join our team as a Key Customer Advocate. In this role, you will be responsible for building strong relationships with strategic customers and identifying their needs and requirements.Key Responsibilities:Develop trust relationships with key customers to ensure they remain loyal to our...
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Customer Experience Advocate
3 weeks ago
Mumbai, Maharashtra, India TTEC Full timeJob OverviewWe are seeking a highly motivated and empathetic Customer Service Representative to join our team at TTEC in Mumbai. As a representative, you will be responsible for providing exceptional customer experiences through various communication channels.Salary and BenefitsThe estimated monthly salary range for this role is between ₹30,000 to...
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Customer Success Advocate
1 month ago
Mumbai, Maharashtra, India Red Hat India Private Limited Full timeAbout the Role As a Customer Success Advocate at Red Hat, you will play a vital role in ensuring our clients achieve success with our products and platforms. Your primary responsibility will be to develop and implement customized success plans for select clients, working closely with their senior executives, Enterprise Architects, IT Management, and...
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Customer Experience Advocate
5 days ago
Mumbai, Maharashtra, India CoinDCX Full timeAbout the Role:We are looking for a skilled CRM Workflow Manager to join our team at CoinDCX. The ideal candidate will have a strong understanding of chatbot creation, metrics reporting, and CRM workflow management.Responsibilities:Chatbot Creation: Design and implement node-wise chatbot flows for seamless user interactions.Metrics Reporting: Build and...
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Digital Sales and Customer Advocate
21 hours ago
Mumbai, Maharashtra, India Elixia Tech Full timeAbout the RoleThe DIGITAL SALES AND CUSTOMER ADVOCATE will be responsible for driving revenue growth through existing accounts while identifying new opportunities within the logistics and supply chain digitization space. This role requires a deep understanding of Elixia Tech's products and solutions, as well as excellent relationship-building and analytical...
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Enterprise Cloud Advocate
3 weeks ago
Mumbai, Maharashtra, India Jio Full timeJob Title: Enterprise Cloud Advocate">About the Role:">">The Enterprise Cloud Advocate will be responsible for developing and maintaining relationships with key customer business and IT partners to understand their top business goals and priorities.">This individual will act as an internal authority on their customers' key value drivers and needs, and as an...
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Digital Experience Visionary
2 weeks ago
Mumbai, Maharashtra, India Spinach Experience Design Full timeAbout Spinach Experience DesignSpinach Experience Design is a pioneering UI UX product design and development company based in Mumbai, partnering with clients from Fortune 500 companies to innovative startups. Our cutting-edge work showcases expertise across diverse sectors, featuring travel, e-commerce, education, media-tech, healthcare, telecom, BFSI,...
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Customer Experience Director
3 weeks ago
Mumbai, Maharashtra, India Brightvision Full timeJob OverviewWe are seeking a seasoned professional to join our team as a Customer Experience Director. As a key member of our organization, you will play a crucial role in driving business growth and customer satisfaction.Key Responsibilities:Campaign Management: Oversee the development and execution of multi-channel marketing campaigns that align with...
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E-commerce Sales and Customer Advocate
5 days ago
Mumbai, Maharashtra, India Elixia Tech Full timeAbout Elixia Tech:Elixia Tech is a leader in the logistics and supply chain digitalization space, committed to delivering innovative solutions that enhance operational efficiency and customer satisfaction.About the Role:We are seeking an experienced E-commerce Sales and Customer Advocate to join our team. As a key member of our sales team, you will be...
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Customer Service Advocate
1 month ago
Mumbai, Maharashtra, India VLaunchU Full timeAbout UsVLaunchU is a dynamic organization seeking an exceptional customer champion to join our team.Job SummaryWe are looking for a skilled Customer Service Advocate - Email Resolution Specialist to resolve customer queries arising through emails and occasional phone interactions.Key ResponsibilitiesThe ideal candidate will have excellent communication...
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Business Development Strategist
3 weeks ago
Mumbai, Maharashtra, India Johnson Controls Full timeJob DescriptionWe are seeking a skilled Business Development Strategist to join our team as a Customer Advocate. In this role, you will work closely with our owners to influence specifications and promote Johnson Controls products and capabilities.Duties and Responsibilities:Collaborate with the operations team to submit quotations as required, ensuring...
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Corporate Client Advocate
4 days ago
Mumbai, Maharashtra, India FabHotels Full timeFabHotels Corporate Client Advocate RoleWe are seeking a skilled Client Success Professional to join our team at FabHotels. As a Corporate Client Advocate, you will be responsible for ensuring the satisfaction and success of our corporate clients by building and maintaining strong relationships with them.The ideal candidate will have experience working with...
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Customer Service Advocate
3 weeks ago
Mumbai, Maharashtra, India Elite Staffing Network LLC Full timeAbout the PositionElite Staffing Network LLC is a leading staffing agency that provides top-notch talent to businesses across various industries.Job SummaryWe are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative.Key Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely...
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Lead Design Advocate
5 days ago
Mumbai, Maharashtra, India The Brew Full timeThe Brew is an innovative company transforming the education sector with its cutting-edge School ERP product.We are looking for a highly skilled UI/UX Designer to join our team as a Lead Design Advocate.This role offers excellent opportunities for growth and development, including collaboration with top industry experts and access to the latest design...
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Senior Legal Professional
3 days ago
Mumbai, Maharashtra, India Rathina Maravarman Advocate & Legal Consultants Full timeJob OverviewWe are seeking a skilled and experienced Senior Legal Professional to join our team at Rathina Maravarman, Advocates & Legal Consultants. This role involves making appearances in High Court, NCLT, SAT, DRT, and Arbitration Tribunals, with a focus on the DRT.About the RoleThe ideal candidate will have at least 2 years of experience practicing in...
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Chief Customer Advocate
1 month ago
Mumbai, Maharashtra, India Magic Bus India Foundation Full timeJob BriefKey Responsibilities:Establish and maintain strong, long-term relationships with key customers.Understand and address customer needs and requirements.Identify opportunities to promote our company's solutions and achieve mutual satisfaction.Contribute to sustaining and growing our business through effective customer engagement.Requirements and...
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Customer Relationship Advocate
4 weeks ago
Navi Mumbai, Maharashtra, India Nap Chief Full timeJob SummaryWe are seeking a highly skilled Customer Success Associate to join our Direct-to-Consumer (D2C) team at Nap Chief - Trijosh Fashion Pvt. Ltd.Key Responsibilities:Customer Support Excellence: Serve as the primary point of contact for customers across various channels, ensuring a seamless and positive shopping experience.Sales Recovery & Cart...
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Administrative Support Specialist
4 weeks ago
Mumbai, Maharashtra, India BridgeLoyalty Customer Experience Management LLP Full timeAt BridgeLoyalty Customer Experience Management LLP, we are seeking an exceptional Executive Assistant to join our team in Mumbai. This full-time on-site role offers a unique opportunity to provide high-level administrative support to our leaders while driving business success.With a strong focus on delivering value to clients and end consumers, our team is...