Enterprise Cloud Advocate

1 week ago


Mumbai, Maharashtra, India Jio Full time

Job Title: Enterprise Cloud Advocate

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About the Role:

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  • The Enterprise Cloud Advocate will be responsible for developing and maintaining relationships with key customer business and IT partners to understand their top business goals and priorities.">
  • This individual will act as an internal authority on their customers' key value drivers and needs, and as an internal point of contact on their customers to internal stakeholders.">
  • They will coordinate the completion of the Signature Success catalog of services as required for their customers.">
  • The Enterprise Cloud Advocate will provide timely, proactive feature guidance based on the areas of interest for their customers.">
  • They will act as an advisor to their customers for the adoption of new features of annual release schedules and identify potential challenges and risks to their customers' implementation.">
  • This role will reinforce to their customers the value in the implementation of technical recommendations for improvement based on Proactive Monitoring guidance.">
  • The Enterprise Cloud Advocate will communicate the value of Signature Success and be accountable for ensuring all stakeholders understand this value so that customers continue to renew Signature Success.">
  • During infrastructure service degradations or disruptions that occur during normal business hours, they will provide regular updates and communications to key customer contacts.">
  • Partnering with internal teams like Signature Support delivery and the Critical Incident Center for after-hours coordination.">
  • Following infrastructure incidents that impact customers, they will track the internal root cause analysis efforts to provide the customer a description of the cause and future prevention actions.">
  • Acting as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.">
">Technical Requirements:">
  • ">
  • 5+ years of experience building or supporting enterprise-grade Java-based or Integration or API Management systems such as Mulesoft involving cloud providers.">
  • Solid understanding of HTML, CSS, and JavaScript.">
  • Deep knowledge of Internet technologies and protocols such as TLS, HTTP , REST, Webservices, firewalls, web servers, proxy servers.">
  • Experience in Connectivity with Enterprise SaaS solutions such as Salesforce, Netsuite, Workday etc.">
  • In-depth knowledge of database concepts and data management (RDBMS) and SQL.">
  • Experience in troubleshooting container and container management technologies such as Docker / Kubernetes.">
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Estimated Salary: $120,000 - $180,000 per year

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Location: Jio, India



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