Customer Engagement Specialist

1 week ago


Mumbai, Maharashtra, India chemmanur international holidays and resorts Full time

Key Responsibilities:

As a Customer Relationship Management Manager at Chemmanur International Holidays and Resorts, you will be responsible for handling team members who interact with customers, escalating issues, and setting process flows for team members to follow and track.

Requirements:

  • Team handling experience
  • Excel and PPT skills for presenting management reports
  • Graduate or postgraduate degree from a renowned university
  • Minimum 5-7 years of experience

About the Role:

In this role, you will be responsible for building customer relationships, managing customer communication, resolving issues within the target turnaround time, and improving customer care by providing better service.

Working with Our Team:

You will collaborate with internal teams, such as sales, managers, and senior managers, to address customer needs and expand the customer base by guiding team members to up-sell and impact revenue generation.



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