Customer Engagement Manager

2 weeks ago


Mumbai, Maharashtra, India Abbott Full time

About Abbott

At Abbott, we're committed to improving the lives of millions of people around the world. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in medical devices, diagnostics, nutrition, and branded generic medicines.

About the Position

We're seeking a highly skilled Customer Engagement Manager to join our team. As a key member of our Global Customer Experience team, you'll be responsible for executing the customer engagement strategy for assigned areas, in alignment with our GCX strategy and area business priorities.

Key Responsibilities

  • Develop and execute customer engagement plans to drive business growth and improve customer satisfaction.
  • Partner with regional/country stakeholders to enhance ways of working and translate upfront business needs into actionable insights.
  • Work cross-functionally to address gaps and concerns that might compromise a best-in-class customer experience.
  • Collaborate with global/area stakeholders to innovate new digital solutions that elevate customer engagement.
  • Work with Analytics teams to identify trends and monitor the business impact of proposed solutions.

Qualifications & Skills

  • Bachelor's degree in business, marketing, or a related field. MBA or advanced degree preferred.
  • Minimum 8 years of experience in marketing, customer experience, or customer service, leading large-scale transformation initiatives.
  • Business-focused and committed to delivering clear business outcomes, with a customer-focused acumen and growth mindset.
  • Effective influencing skills and ability to engage stakeholders across different levels of the organization.
  • Excellent communication skills in English and proficiency in a second language preferred.

Working at Abbott

We offer a range of benefits, including competitive compensation, incentives, and retirement plans. Our onboarding programs for new employees and tuition assistance can help you grow your career.



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