Customer Engagement Specialist
2 weeks ago
Company Overview
Aarav Global Products & Services Pvt. Ltd. is a pioneering information technology and services company that delivers innovative business solutions to enterprises worldwide. With a strong presence in the IT Services and IT Consulting industry, the company operates with a commitment to excellence, driven by a talented team of professionals.
Job Overview
We are seeking a motivated and results-driven Telecaller to join our team at Aarav Global Products & Services Pvt. Ltd. This full-time employment opportunity requires a maximum of 6 years of work experience and is based in Malad. As a Telecaller, you will be responsible for engaging with potential clients over the phone to drive sales and customer engagement.
Key Responsibilities
- Contact potential and existing customers to inform them about our services and products
- Answer questions about the company, its offerings, and address any objections customers may have
- Generate sales leads by following up on marketing campaigns and cold calling
- Maintain detailed records of conversations and customer information in the company's CRM system
- Meet and exceed daily, weekly, and monthly sales targets and objectives
- Collaborate with the sales team to develop strategies for improving sales and customer satisfaction
- Provide constructive feedback to management regarding customer needs, concerns, and interests
Requirements and Skills
- Excellent communication skills to effectively convey information and engage customers over the phone
- Active listening skills to fully understand and address customer needs and queries
- Strong persuasion skills to convince potential clients and close sales
- Exceptional customer service skills to provide a positive experience to all clients
- Problem-solving abilities to resolve customer issues and objections effectively
- Empathy to understand and connect with customer concerns on a personal level
- Time management skills to handle multiple calls and tasks efficiently during the workday
- Sales skills to meet and exceed targets through strategic selling techniques
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