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Strategic Customer Engagement Leader

2 months ago

Mumbai, Maharashtra, India NielsenIQ Full time
Job Description

At NielsenIQ, we are looking for a skilled Strategic Customer Engagement Leader to autonomously contribute to analysis that resolves specific customer concerns. This role serves as a bridge between the Commercial team, Quality Assurance, Operations, Engineering, & Data Science teams with regards to customer requirements on business and insights.

Key responsibilities include:

Lead Customer Engagement
  • Develops foundational relationships with key customers and stakeholders
  • Gathers understanding and expertise on customer business priorities and how that ties up to consumption of NIQ products & services
  • Helps in identifying customer needs and creates a shared plan with Sales team to deliver outcomes in collaboration with NIQ internal teams
  • Leads customer engagement with thoughtful insights to help customers take useful business decisions through NIQ products and services
  • Advises and thought leads to facilitate customer solution-related queries through persuasive, informed and consistent approach
  • Becomes a liaison and facilitator for resolving active data queries by engaging the right global/local teams

Opportunity & Pursuit Management
  • Plans a portfolio of work such as adoption of new NIQ products and services, support programs and projects, and value realization in alignment with customer business objectives
  • Captures, communicates and brings forward recommendations from customer insights team and collaborates with internal teams to help identify growth opportunity through account planning and supporting delivery execution
  • Works closely with Sales Account managers to maintain a stronger pipeline of opportunities through a pre-qualified opportunity tracking: Sales Account Managers

Consumption & Delivery Execution
  • Records and measures product adoption rate for a pre-assigned list of customers and strategizes windows of opportunity with the Sales team
  • Identifies opportunities, questions and issues shared by customers and proposes solutions to address these issues in a decided timeframe
  • Works with internal teams using functional knowledge to spot the right team members to support delivery to customers
  • Delivery orchestration by driving solution and operational health for complex customer accounts


This role entails planning along with the team for delivery of services to manufacturers & retailers using core NIQ products and services in retail measurement, E-commerce, and Analytics. It also helps Sales team to identify whitespace opportunity, facilitate building up of the proposal thereby enhance awareness of revenue outlook based on NIQ-Customer engagement.