Customer Relationship Manager

4 weeks ago


Mumbai, Maharashtra, India Snaphunt Full time

The Opportunity

Snaphunt is seeking a skilled Customer Relationship Executive to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction and driving revenue growth.

The Role

  • Develop and execute strategies to build and maintain strong customer relationships, providing exceptional support and guidance to ensure customer satisfaction.
  • Collaborate with the sales team to ensure seamless onboarding of new customers and identify opportunities to increase customer satisfaction and revenue.
  • Identify and capitalize on opportunities across the customer lifecycle to drive revenue growth and customer satisfaction.
  • Ensure high levels of customer renewals and retention through proactive communication and issue resolution.
  • Stay up-to-date with product knowledge and provide training and support as required to ensure customer success.
  • Provide feedback and advocacy on customer pain-points to internal teams to drive continuous improvement.
  • Handle inbound calls and emails in a professional manner, resolving customer inquiries and requests in a timely and effective manner.
  • Work closely with internal teams to ensure prompt and accurate order processing and delivery.
  • Escalate customer feedback as required to ensure prompt resolution.

The Requirements

  • At least 1 year of experience in a Customer Service or Customer Success role, preferably in the Manufacturing and Medical Devices industry.
  • Excellent interpersonal, written, and verbal communication skills.
  • Strong networking and relationship-building skills.
  • Strong analytical skills and ability to work with numerical data.
  • Attention to detail and ability to deliver high-quality work.

The Employer

Snaphunt is a leading organization in the industry, with a strong focus on personalized customer service and expert knowledge. We combine the latest technology with high-quality products to deliver exceptional results for our customers.



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