Luxury Real Estate Customer Relationship Manager
4 weeks ago
Job Summary:
Sayaji Realty is seeking a highly skilled Luxury Real Estate Customer Relationship Manager to join our team. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with high net worth clients, providing exceptional service, and fostering long-term connections to drive sales and maintain brand reputation.
Key Responsibilities:
* Build and maintain strong relationships with luxury real estate clients
* Understand client needs and provide personalized solutions
* Ensure seamless communication and coordination between clients, sales, and marketing teams
* Resolve client issues and escalations effectively and promptly
* Manage and update client databases and CRM systems
* Collaborate with the sales team to meet client satisfaction and sales targets
* Coordinate and oversee client events and networking activities
* Stay updated on luxury real estate market trends and industry developments
* Prepare regular client reports and feedback analysis
* Develop and implement customer retention strategies
* Implement and maintain high standards of customer service
* Provide guidance and support to junior customer service professionals
* Ensure compliance with industry regulations and standards
* Conduct client satisfaction surveys and gather feedback
* Participate in training programs to enhance customer relationship management skills
Required Qualifications:
* Bachelor's degree in Business Administration, Marketing, or related field
* Proven experience in customer relationship management within the luxury real estate industry
* Demonstrated success in managing high net worth clients
* Excellent communication and interpersonal skills
* Strong problem-solving and conflict resolution abilities
* In-depth understanding of luxury real estate market trends and customer preferences
* Proficiency in CRM software and Microsoft Office suite
* Ability to work effectively in a fast-paced dynamic environment
* Exceptional organizational and time management skills
* Keen attention to detail and accuracy
* Ability to maintain confidentiality and professionalism at all times
* Proactive and results-driven mindset
* Flexibility to travel and attend client meetings and events as needed
* Professional certifications in customer relationship management is a plus
* Fluency in multiple languages is advantageous
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