Luxury Real Estate Customer Relationship Manager

18 hours ago


Mumbai, Maharashtra, India Sayaji Realty Full time
Job Summary:

The Customer Relationship Manager in Luxury Real Estate plays a crucial role in ensuring high levels of satisfaction and loyalty among high net worth clients. They are responsible for managing client relationships, providing exceptional service, and fostering long-term connections to drive sales and maintain brand reputation.

Key Responsibilities:
  • Build and maintain strong relationships with luxury real estate clients
  • Understand client needs and provide personalized solutions
  • Ensure seamless communication and coordination between clients, sales, and marketing teams
  • Resolve client issues and escalations effectively and promptly
  • Manage and update client databases and CRM systems
  • Collaborate with the sales team to meet client satisfaction and sales targets
  • Coordinate and oversee client events and networking activities
  • Stay updated on luxury real estate market trends and industry developments
  • Prepare regular client reports and feedback analysis
  • Develop and implement customer retention strategies
  • Implement and maintain high standards of customer service
  • Provide guidance and support to junior customer service professionals
  • Ensure compliance with industry regulations and standards
  • Conduct client satisfaction surveys and gather feedback
  • Participate in training programs to enhance customer relationship management skills
Required Qualifications:
  • Bachelor's degree in Business Administration, Marketing, or related field
  • Proven experience in customer relationship management within the luxury real estate industry
  • Demonstrated success in managing high net worth clients
  • Excellent communication and interpersonal skills
  • Strong problem-solving and conflict resolution abilities
  • In-depth understanding of luxury real estate market trends and customer preferences
  • Proficiency in CRM software and Microsoft Office suite
  • Ability to work effectively in a fast-paced dynamic environment
  • Exceptional organizational and time management skills
  • Keen attention to detail and accuracy
  • Ability to maintain confidentiality and professionalism at all times
  • Proactive and results-driven mindset
  • Flexibility to travel and attend client meetings and events as needed
  • Professional certifications in customer relationship management is a plus
  • Fluency in multiple languages is advantageous

Key skills: customer service, communication, customer relationship management, luxury real estate, sales, skills, CRM, events, luxury homes, premium sales, redevelopment, projects, B2C customer management



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