Technical Support Specialist

5 days ago


Hyderabad, Telangana, India Diebold Nixdorf Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at Diebold Nixdorf. This role will be responsible for providing proactive user helpdesk services to inbound customer service requests, diagnosing and resolving hardware and software issues, and performing software distribution.

Key Responsibilities:

  • Receive and respond to incident/service requests from customers and internal teams
  • Provide system support to address complex/service issues for ESO application
  • Analyze reports of specific suppliers and application-related issues, including checking ticket history
  • Provide day-to-day technical support for Blue Yonder ESO application
  • Support site-level issues with reporting and analytics
  • Gather recurring/application-level issues and work with the application team/internal teams to resolve them

Requirements:

  • Proficiency in Blue Yonder ESO or similar supply chain applications
  • Familiarity with integration technologies (EDI, APIs, and Middleware interface) for supply chain management
  • Strong analytical skills with ability to interpret reports and large data
  • SQL or database query skills a plus
  • Strong problem-solving and troubleshooting skills
  • Remote troubleshooting on applications or site-reported issues
  • Minimum 3 years of relevant experience or equivalent combination of education and experience in Service Desk Support
  • English language skills required

About Us

Diebold Nixdorf is a global leader in connected commerce solutions. We have 23,000+ teammates in over 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce.

Salary Information

The estimated annual salary for this position is $80,000-$110,000, depending on location and experience.



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