Wing Assistant Technical Support Specialist
4 weeks ago
At Wing Assistant, we are on a mission to redefine the future of work for companies worldwide. We are looking for a skilled Technical Support Representative to join our team and help us achieve our goals.
Job SummaryThis is a remote job opportunity for a Technical Support Representative to work with our team in India. The successful candidate will be responsible for providing technical support to our customers via phone, email, and chat.
Key Responsibilities- Troubleshoot IT issues and provide technical support to customers
- Provide excellent customer service via phone, email, and chat
- Help provide, update, and regularly send out invoices
- Guide customers through the initial stages of interaction with our platform/product
- Assist in the onboarding of customers onto our platform by creating walkthrough workflows and FAQs
- Document customer interactions in our CRM and keep records up to date
- Use our ticket system to track service requests and customer feedback
- At least 1 year proven experience as a Technical Support Representative
- Excellent English communication skills, both written and verbal
- Excellent phone, email, and instant messaging communication skills
- Solid organizational and time management skills
- Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
- Experience with word-processing software and spreadsheets (e.g., MS Office)
- Knowledge of online calendars and scheduling (e.g., Google Calendar)
- Proactive & confident with keen attention to details
- Able to work on a graveyard shift
- USB Headset with Noise Cancellation feature
- Working Webcam
- Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
- Main Internet Service Speed: at least 25 Mbps wired connection
- Backup Internet Service Speed: at least 10 Mbps
- Performance Incentives
- Job Security and Stability
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-From-Home
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Fun Work Environment
- Holiday & Overtime Pay
Please note that only qualified candidates will be invited to take the assessment and scheduled for an interview.
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