Technical Business Relationship Manager
1 day ago
At DBSync, we provide a unique opportunity to work with innovative and next-generation data integration products. Our team is diverse and comprises a mix of cultural blends, fostering a family-like environment where each talent is recognized and honed for the best of the individual and the company as a whole.
Main MottoWe aim to provide a strong foundation for businesses in solving complex problems and automating their workflows while acting as a pillar of support for all their data integration needs.
Customer Success Manager RoleThe Customer Success Manager will be responsible for managing a portfolio and building long-term relationships with customers who have implemented our SaaS solution. The position requires a high level of maturity, confidence, and experience to manage customer expectations with a focus on operational excellence.
Key Responsibilities- Maintain day-to-day relationships with clients, ensuring satisfaction while maximizing revenue opportunities on key accounts
- Identify and seize cross and up-sell opportunities for new products and services to existing clients
- Be the point contact for client communication and contribute directly to the results of the CSM team
- Track and manage multiple projects and tasks
- Report project status with clients and management
To succeed in this role, you must have a passion for working in an entrepreneurial and fast-paced environment. You should possess excellent skills in communication, written, verbal, presentation, and interpersonal. Self-directed, forward-thinking individuals who know what needs to be done and operate with urgency, focus, discipline, and minimal supervision are ideal candidates.
Location and Shift TimingsBangalore (Remote)
U.S. Shift (06:00 PM IST - 03:30 PM CST)
$70,000 - $90,000 per annum, depending on experience and qualifications.
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