Customer Success Manager

2 weeks ago


Delhi, Delhi, India Stellar Information Technology Pvt Ltd Full time
Ecommerce Growth Specialist Job Description

About the Role

We are seeking an experienced Ecommerce Growth Specialist to join our team at Stellar Information Technology Pvt Ltd.

As a key member of our revenue growth team, you will be responsible for driving Annual Recurring Revenue (ARR) and Monthly Recurring Revenue (MRR) growth for our Data Care Program (DIY Software).

Key Responsibilities

Your responsibilities will include:

  • Developing and implementing strategic plans to drive ARR and MRR growth
  • Collaborating with senior stakeholders to enlarge and maintain our customer base
  • Developing first-class retention strategies to increase renewal business
  • Create a system and process to identify customers who have high potential of churn, up-sell, and down-sell
  • Work with marketing to design and implement campaigns to educate our customers to minimize churn
  • Responsible to increase the Average Revenue per User (ARPU) every year, thus increasing the net ARR growth
  • Responsible for setting & managing the Products on all our E-commerce platform

Requirements

To be successful in this role, you will need:

  • Demonstrable evidence of ability to make things happen in a cross-functional matrix environment
  • Numerate and Articulate - tell the story using data and vice versa
  • Demonstrated experience building strong relationships with key internal and external stakeholders, with experience working cross-functionally to drive results

Estimated Salary: $120,000 per year



  • Delhi, Delhi, India LambdaTest Full time

    Job Description:We are seeking a seasoned Account Manager to join our team at LambdaTest. As an Account Manager, you will be responsible for building and maintaining strong relationships with our customers, driving growth through new business development, and ensuring the successful delivery of our solutions.The ideal candidate will have 5+ years of...


  • Delhi, Delhi, India Smart Working Full time

    Job Title: Customer Success AssociateAbout the Role:We are seeking a highly skilled and motivated Customer Success Associate to join our team at Smart Working. As a key member of our customer success team, you will be responsible for building strong relationships with clients, ensuring their satisfaction, and driving success.Key Responsibilities:Act as the...


  • Delhi, Delhi, India 杭州格度家具设计有限公司 Full time

    The ideal candidate will be able to effectively identify customer needs to ensure their success with our product. This involves developing a strong level of communication with clients and internal team members to better understand and address any issues customers may face.Key Responsibilities:Work collaboratively across functions to communicate with all...


  • Delhi, Delhi, India Scatter Full time

    About ScatterScatter is a modern marketing agency that focuses on creating meaningful content to drive business results. Our team of experts works closely with clients to develop strategic campaigns that meet their unique needs.Job SummaryWe are seeking a highly motivated and organized Customer Success Operations Manager to join our team. In this role, you...


  • Delhi, Delhi, India EMOVUR Full time

    Drive Customer Satisfaction and Growth as a Customer Success StrategistAbout the Role:We are seeking an experienced Customer Success Strategist to join our team at EMOVUR. As a key member of our organization, you will play a crucial role in driving customer satisfaction and long-term growth.Responsibilities:Build Strong Relationships: Develop and maintain...


  • Delhi, Delhi, India Energeate Business Solutions Full time

    About Energeate Business SolutionsEnergeate Business Solutions is a boutique management consulting organization that helps customers worldwide with their India strategy. We leverage the unique advantages that India provides for businesses to be leaders in their own space.We assist organizations end-to-end, from choosing the location, setting up the office,...


  • Delhi, Delhi, India Zenoti Full time

    Company OverviewZenoti is a leading provider of all-in-one, cloud-based software solutions for the beauty and wellness industry. Our comprehensive mobile solution empowers businesses to streamline operations, reduce costs, and improve customer retention.We pride ourselves on powering over 30,000 salons, spas, medspas, and fitness studios in more than 50...


  • Delhi, Delhi, India Zoconut Full time

    Unlock Career Growth at ZoconutAbout Zoconut: A Mission-Driven Wellness PlatformWe're on a mission to democratize quality wellness services by empowering professionals to build a global online reach efficiently. Our vision is to create a capital-efficient, large profitable business that achieves our mission.Career Highlights:2500+ professionals...


  • Delhi, Delhi, India SHC Full time

    Company OverviewAbout SHC, a cutting-edge SaaS platform for fitness businesses. Our mission is to empower fitness businesses globally with exceptional solutions and unparalleled customer support.Job DescriptionWe are seeking a highly skilled Customer Success Advocate to join our team. The successful candidate will be responsible for delivering top-notch...


  • Delhi, Delhi, India LambdaTest Full time

    Job Description:We are seeking an experienced Customer Success Representative to create long-term, trusting relationships with our customers. The successful candidate will oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.Responsibilities:- Serve as the lead point of contact for...


  • Delhi, Delhi, India Energeate Business Solutions Full time

    About Energeate Business SolutionsEnergeate Business Solutions Pvt Ltd is a boutique management consulting organization that helps customers worldwide with their India strategy.We leverage the unique advantages that India provides for businesses to be leaders in their own space.Job DescriptionDeliver high-level service to our clients as a member of the...

  • Customer Success Lead

    3 weeks ago


    Delhi, Delhi, India Convin Full time

    About ConvinConvin is a cutting-edge conversation intelligence platform that empowers organizations to enhance sales, collections, and customer experience while automating quality coaching and providing actionable insights for leaders.Job DescriptionWe are seeking an experienced Customer Success Manager to join our dynamic team. This individual will play a...


  • Delhi, Delhi, India Dr. Haror's Wellness Full time

    Dr. Haror's Wellness: Unlock Your Potential as a Customer Success RepresentativeAt Dr. Haror's Wellness, we believe in empowering our customers to achieve their beauty and wellness goals. As a Junior Customer Success Representative, you will play a vital role in driving business growth through exceptional customer interactions.Key Responsibilities:Maintain a...


  • Delhi, Delhi, India Energeate Business Solutions Full time

    About Energeate Business SolutionsEnergeate Business Solutions Pvt Ltd is a boutique management consulting organization that helps customers worldwide with their India strategy. Global organizations leverage the unique advantages that India provides for businesses to be leaders in their own space.Job DescriptionThis role requires delivering high-level...


  • Delhi, Delhi, India ColorTokens Inc. Full time

    About the Role:We are seeking a seasoned Customer Success Manager to drive long-term success and adoption of our Cybersecurity solutions. As the primary interface to our clients, you will oversee the lifecycle and all aspects of client health, including onboarding, value realization, and renewal.Responsibilities:Lead client meetings, presenting product...


  • Delhi, Delhi, India Zoconut Full time

    Experience a fulfilling career at Zoconut, a leading wellness services platform.We are seeking an exceptional Customer Success Manager to join our team in New Delhi. As a key member of our customer success department, you will be responsible for onboard, manage and help key customers to scale on our platform.In this role, your primary goal is to drive...


  • Delhi, Delhi, India Smart Working Full time

    About This RoleWe are seeking a dynamic and client-focused Customer Success Specialist to join our team in the IT staffing and recruitment industry. As a key member of our UK-based team, you will play a critical role in building strong relationships with clients, ensuring their satisfaction, and driving success by making sure they get the value out of our...


  • Delhi, Delhi, India LambdaTest Full time

    Job Overview:We are looking for an experienced Account Manager to join our team at LambdaTest. The successful candidate will be responsible for developing and maintaining strong relationships with our customers.Key Responsibilities:Management of a portfolio of assigned customersDevelopment of new business opportunities from existing clientsNegotiation and...


  • Delhi, Delhi, India CL Educate Ltd. Full time

    Job DescriptionWe are seeking an exceptional CUSTOMER SUCCESS EXPERT to join our team at CL Educate Ltd. As a key member of our business operations, your primary responsibility will be to develop and maintain successful, long-term relationships with our most valuable clients.About the RoleYou will be instrumental in ensuring that our clients receive...


  • Delhi, Delhi, India Kaspersky Full time

    Job DescriptionWe are seeking an experienced Customer Success Manager to lead our team of Inside Sales/ISR professionals and drive sales growth in the enterprise software market.About the RoleThe ideal candidate will have a strong background in sales leadership, with experience in managing teams and driving revenue growth. They will be responsible for...