Global Customer Success Manager

1 week ago


Delhi, Delhi, India Zoconut Full time
Unlock Career Growth at Zoconut

About Zoconut: A Mission-Driven Wellness Platform

We're on a mission to democratize quality wellness services by empowering professionals to build a global online reach efficiently. Our vision is to create a capital-efficient, large profitable business that achieves our mission.

Career Highlights:

  • 2500+ professionals empowered
  • 200,000+ patients impacted
  • 100,000+ health plans created every month
  • 97%+ retention rate

About the Role:

We're seeking a Key Accounts Manager to onboard, manage, and help key customers scale on our platform. Your goal will be to drive product adoption, provide proactive support, and maintain healthy relationships with these customers. This role involves customer service, project management, and B2B software experience.

Skillset:

  • Excellent written and verbal communication skills
  • Ability to learn quickly and adapt to new situations
  • Proactive approach with a patient attitude

What Makes You Successful in This Role?

To excel as a KAM, you need to build rapport with customers, understand their needs, and provide effective solutions. Solution selling is critical in this market, and you'll need to develop a good understanding of our product and market trends. Additionally, you'll require discipline, multitasking skills, and resilience to face rejections and keep going.

Benefits:

  • Total Salary: up to ₹8 lakhs per annum
  • Work Timings: 10 am to 7 pm, Mon-Sat
  • Requirements:
    • KPIs - Revenue Churn, Logo Churn, CSAT
    • Customer Onboarding: Implement and follow SOPs for timely product adoption and implementation
    • Drive Product Adoption: Educate customers about new developments and feature launches


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