Global Education Partner Success Manager

1 day ago

Delhi, Delhi, India Acumen (Part of Sannam S4 Group) Full time
About Us

Acumen (Part of Sannam S4 Group) is a leading international education service provider, dedicated to empowering globally ambitious universities and education partners to succeed in South Asia, South East Asia, and beyond. With over 15 years of experience, we offer a range of services designed to drive recruitment, student enrollment, develop strategic partnerships, and deliver bespoke consulting projects.

We act as an extension of your brand, connecting you with the world's best students, leveraging strategic international education opportunities, understanding your ideal market through research and insights, and helping mitigate risks along the way. Our team operates in over 20 countries, with more than 250 industry practitioners possessing deep local knowledge and global expertise. We help navigate a competitive education landscape from start to finish, prioritising your success.

To thrive in today's competitive international education market, you need a strategic partner who can help you reach your international student recruitment goals, find the right partners, understand your ideal market with insights, and launch new global initiatives.

We're proud of our track record – one out of five Indian students studying in the UK is an Acumen student, as is one out of every four Nepalese students. We deliver excellence throughout Asia and beyond. We know what you need to succeed, not only today but in the future. With Acumen as your internationalisation partner, we help you navigate the entire journey from start to finish.

Our Approach

At Acumen, we bring innovation to the education market by providing organisational leaders with guidance and expertise they can trust throughout their internationalisation journey.

Our end-to-end approach empowers universities, educational institutions, Government Departments, and organisations to take their first steps onto the global stage. We're here every step of the way to provide the recommendations and resources needed to achieve positive results.

Since our inception in 2008 under the SannamS4 Group umbrella, Acumen has been focused on providing valuable market insight, guidance, and internationalisation for our clients. Our unique understanding, people-first approach, and student-focused insights have made us an invaluable partner for education institutions and organisations worldwide.

Job Description
  • Deliver account KPIs for partners across the given territory, jointly set with clients/partners, and review progress month on month.
  • Provide high-level delivery service & customer experience, effectively supporting In-country representatives.
  • Coordinate with ICRS, CX coordinators, AUPC, Territory teams, and other stakeholders to provide best intel, solutions, and coordination for partner needs.
  • Ensure the successful day-to-day delivery & operations of client accounts.
  • Shadow client meetings when required and consult/manage customer expectations.
  • Frequently review and consult on client marketing campaigns to ensure budgets are actively managed and used effectively.
  • Work in partnership with your Territory Team to fulfil all client requirements.
  • Oversee billing/invoicing for client accounts, working in partnership with Head Partner Success.
  • Identify 'add-on' sales opportunities and assist with contract renewals.
  • Maintain technical expertise of our products/services.
  • Maintain comprehensive knowledge of the higher education industry.
  • Assist in any training for new hires where applicable.
  • B uild a performance-driven culture and ensure transparent evaluation of team members' performance against predefined specific objectives.
  • Determine when an issue needs to be escalated for resolution.
  • Proactively provide timely feedback and advice to the line manager on the management of office and on issues arising from competitor activities, changing business environments, change in student visa policies etc.
  • Investigate any delivery gaps, mitigate risks on compliance, and develop proactive action plans to ensure delivery is as per KPIs.
  • Support KPI development with ICRs and seek client alignment and approval on the same.
  • H old ICR/CX performance and career growth conversations every quarter or earlier on need basis. Help the teams grow, perform, and succeed with Acumen.
Requirements
  • Bachelor's degree in business administration, marketing, public relations, management, operations management, or a related field (or combination of education and experience).
  • Preferred candidates will have worked for 10+ years in client-facing / ICR role and will have at least 8 years in the international education industry, with a detailed understanding of the dynamics of international student recruitment across key source markets.
  • Experience of managing people, multi-channel recruitment, and market development strategy in international education.
  • Preferred candidates with a mix of client/partner servicing, delivery, and pre-sales experience.
  • N eeds to possess strong team management and leadership skills.

This role offers a highly competitive salary ranging between £50,000 - £80,000 depending on your experience, making it an attractive opportunity for those looking to advance their careers in international education.

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