Partner Success Specialist

3 days ago

Delhi, Delhi, India Tech Data Advanced Private Limited Full time

Job Summary:

The Partner Success Specialist role at Tech Data Advanced Private Limited is a key position that focuses on the day-to-day management and support of Autodesk Learning Partners. This individual will work closely with the regional Autodesk Learning Partner Success Manager (PSM) and the Global Support Team to develop subject matter expertise on Learning Partner guidelines, including a comprehensive understanding of program benefits and requirements.

Key Responsibilities:

  • Assist in broadcasting Autodesk communication and follow-up with partners on assigned tasks for the India Region.
  • Track, escalate, and support customers' technical issues on Autodesk products and solutions worldwide.
  • Ensure the right levels of communication with Autodesk partners and deliver accurate documentation as appropriate.
  • Ensure the integrity of information to be made available for the correct execution of programs.
  • Coordinate with the global support team and regional PSM for Learning Partner recruitment, technical tickets, and onboarding sales training on new products and technologies.
  • Support Learning Partners with respect to Autodesk Software Subscriptions, subscription contract, renewals, license access, and maintenance issues.
  • Develop adequate expertise to support the Subscription license fulfillment model for Learning Partner Programs.
  • Work with Sales Support and Sales Operations to provide support where necessary to ensure timely logging in of orders and billing.
  • Coordinate various functions within Tech Data to deliver agreed-upon outcomes in each product plan.
  • Assist PSM/BDM in new partner recruitment, enablement, and productivity objectives.
  • Monitor and track progress of support/application tickets from Conversion to Closure.
  • Maintain service delivery reporting, training documents, and service operations.
  • Manage and maintain customer databases.
  • Report customers' products and services.
  • Adhere to Tech Data policies and compliance requirements.
  • Business forecasting and business planning for product groups with PSM.
  • Provision of various reports for commercial decision-making purposes.

Required Skills:

  • Basic technical skills to back solution building skill sets of respective products/technologies.
  • Basic experience of creating EDM/mailers with good content (pictorial and catchy words).
  • Seeks to build high customer satisfaction (internal and external).
  • Renewal Engine Drive with Customers.
  • Good levels of communication, initiative, and teamwork.
  • Good level of use of Office tools, particularly Excel.
  • Good level of spoken and written English.
  • Ease of working in a rapidly changing context and reacting to new challenges.
  • Knowledge and experience in the use of databases.

Experience:

  • Minimum 0 to 5 years of experience in handling education services delivery or product support or Autodesk products.
  • Understanding of channel business & Ecosystem is an added advantage.
  • Customer Service Support experience is an added advantage.

Education/Certification:

  • University Degree or equivalent.
  • MBA in Sales & Marketing is preferred.

Distinguishing Characteristics:

  • Technically oriented to gain expert to master knowledge on products and solutions.
  • Exhibits the ability to interface with the outside sales customer.
  • Excellent planning, customer relationship, and partner management skills.
  • Demonstrates initiative and passion to excel.
  • Demonstrates high integrity levels.
  • Flexible to work in Multi-Time zones.
  • Open to field travel 30%.

Competencies:

  • Functional/Technical Skills.
  • Business Acumen.
  • Problem Solving.
  • Dealing with Ambiguity.
  • Planning.
  • Time Management.
  • Drive for Results.
  • Customer Focus.
  • Developing Direct Reports and Others.

What's In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

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