Autodesk Partner Success Specialist
3 weeks ago
The Partner Success Specialist will focus on day-to-day partner management and support activities for Autodesk Learning Partners. This includes developing subject matter expertise on Learning Partner guidelines, partner onboarding, managing partner details in database, monitoring partner adherence to program requirements, providing partner training and enablement, supporting partners with respect to Autodesk Software Subscriptions, and assisting the global support team.
Key Responsibilities:- Assist in broadcasting Autodesk communication and follow-up with partners on assigned tasks for India Region.
- Track, escalate, and support customers' technical issues on Autodesk products and solutions worldwide.
- Ensure the right levels of communication with Autodesk partners and deliver accurate documentation as appropriate.
- Ensure the integrity of information to be made available for the correct execution of programs.
- Coordinate with the global support team and regional PSM for Learning Partner recruitment, technical tickets, and onboarding Sales Training on new products and technologies.
- Support Learning Partners with respect to Autodesk Software Subscriptions, subscription contracts, renewals, license access, and maintenance issues.
- Develop adequate expertise to support the Subscription license fulfillment model for Learning Partner Programs.
- Work with Sales Support and Sales Operations to provide support where necessary to ensure timely logging in of orders and billing.
- Coordinate various functions within Tech Data to deliver the outcomes agreed in each product plan.
- Assist PSM/BDM in new partner recruitment, enablement, and productivity objectives.
- Monitor and track progress of support/application tickets from Conversion to Closure.
- Maintain service delivery reporting, training documents, and service operations.
- Manage and maintain customer database.
- Report customers' products and services.
- Adhere to Tech Data policies and compliance requirements.
- Business forecasting and business planning for product groups with PSM.
- Provision of various reports for the purpose of commercial decision making.
- Basic technical skills to back solution building skill sets of respective products/technologies.
- Basic experience of creating EDM/Mailers with good content (pictorial and catchy words).
- Seek to build high customer satisfaction (internal and external).
- Rewal Engine Drive with Customers.
- Good levels of communication, initiative, and teamwork.
- Good level of use of Office tools, in particular Excel.
- Good level of spoken and written English.
- Ease of working in a rapidly changing context and reacting to new challenges.
- Knowledge and experience in the use of databases.
- Minimum 0-5 years of experience in handling education services delivery or product support or Autodesk Products.
- Understanding of channel business and Ecosystem is an added advantage.
- Customer Service Support experience is an added advantage.
- Relevant vendor/product certifications are an added value.
- University Degree or equivalent.
- MBA in Sales and Marketing is preferred.
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